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News : Yeastar Introduces WhatsApp and SMS Integration for Omnichannel Messaging

#contactcenterworld, @yeastar

Xiamen, China, Oct. 25, 2023 - Yeastar, a provider of Unified Communications (UC) solutions, announced strategic plans for its contact center solution at Yeastar Day 2023 Virtual. Earlier this month, Yeastar released a new update to its P-Series Phone System, introducing WhatsApp and SMS integration for omnichannel messaging. At its annual virtual event, Yeastar shared its outlook on the market opportunities within the contact center sector and presented its product roadmap for the upcoming year.

The introduction of WhatsApp and SMS messaging features allows businesses to centralize all customer messages in one platform. Incoming messages are automatically matched to existing contacts. Using Linkus Web/Mobile/Desktop Client, users can manage messages from different channels in a unified chat panel, easily transfer chat conversations to team members, and collaborate within the same interface.

"Our goal is to address PBX and contact center needs from a single source. This strategic approach not only diversifies our offerings but also taps into a burgeoning market with remarkable growth potential. It is where we can differentiate and brand ourselves uniquely," said Prince Cai, Vice President of Yeastar.

#contactcenterworld, @yeastar

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Yeastar:
Company LogoYeastar provides cloud-based and on-premises VoIP PBXs and VoIP gateways for SMBs and delivers Unified Communications solutions that connect co-workers and clients more efficiently. Founded in 2006, Yeastar has established itself as a global leader in the telecommunications industry with a global partner network and over 100,000 customers worldwide. Yeastar customers enjoy flexible and cost-effective communications solutions that have been consistently recognized in the industry for high performance and innovation.
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Today's Tip of the Day - Make Self Service A Breeze

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