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News : Yeastar On-premises & Cloud PBX Both Won Funkchau Reader’s Choice ICT Product of the Year 2020

#contactcenterworld, @yeastar, @funkschau_de

Xiamen, China/Dallas, TX, USA, Nov 23, 2020 -- Yeastar, a provider of SME PBX systems, is grateful to announce that Yeastar Cloud & On-premises PBX have both won the Best-Product prizes – Reader’s Choice ICT Product of the Year 2020 by Funkchau.

Funkchau is a trade magazine in Germany. This year, 14,000 readers in total voted in 21 categories to pick up their favorite ICT products from multiple manufacturers in the industry. Yeastar stood out and made a great achievement – these are the second & third trophies Yeastar has won in the annual vote.

"It’s a great honor that our Cloud PBX & On-premises PBX both liked by Funkchaus readers, and also we need to thank those who cast their precious votes for Yeastar," said Alan Shen, CEO of Yeastar. "This recognition has profound meaning to Yeastar in this unprecedented time. Nowadays, Unified Communications, collaboration, and remote working play even vital roles for businesses, whether big enterprises or SMEs. We will continuously strive to innovate and bring best-in-class business communications products to our customers."

#contactcenterworld, @yeastar, @funkschau_de

Posted by Veronica Silva Cusi, news correspondent
Source: Yeastar


About Yeastar:
Company LogoYeastar provides cloud-based and on-premises VoIP PBXs and VoIP gateways for SMBs and delivers Unified Communications solutions that connect co-workers and clients more efficiently. Founded in 2006, Yeastar has established itself as a global leader in the telecommunications industry with a global partner network and over 100,000 customers worldwide. Yeastar customers enjoy flexible and cost-effective communications solutions that have been consistently recognized in the industry for high performance and innovation.
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Today's Tip of the Day - Make Training Fun

Read today's tip or listen to it on podcast.

Published: Tuesday, November 24, 2020

Printer Friendly Version Printer friendly version

2023 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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