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News : Yeastar Partners with Alliance-Com to Unleash the Power of Complete UC&C Solutions in France

#contactcenterworld, @yeastar, @alliancecom

Xiamen, China /Saint-Ouen, France, Dec 15, 2021 -- Yeastar, a provider of Unified Communications solution and Digital Workplace innovator, announced a new distribution partnership with réseau Alliance-Com, a French provider in telecom distribution and business networks. This partnership demonstrates the determination of both companies to provide more complete UC&C solutions, including rich UCaaS opportunities for SMEs.

The alliance empowers French customers to take full advantage of the double benefits brought by Yeastar’s portfolio and Alliance-Com’s professional services and inclines to remove the barriers to a connected and collaborative workplace. It also gathers powerful momentum for the VoIP communication industry in France.

Aligned with the core value in the partnership, the two companies will leave no stone unturned to level up business communication & collaboration experience for customers by providing future-proof UC&C solutions, professional technical support, plus more other premium services.

Yeastar has been committed to offering the right technology solutions and facilitating our customers’ success. Thus, we are making the right decision to partner with Alliance-Com, who has a solid occupancy in the French market. Along with the deeper cooperation, we have confidence in unleashing the UC&C power, unlocking greater revenue opportunities, and building a recurring business model together. Said Prince Cai, Vice President of Yeastar.

For almost 30 years, the Alliance-Com network has always sought and offered its integrator customers innovative and economically sustainable technological solutions in order to enable them to address the French market effectively. Today we are happy that this line of conduct continues and we are convinced that this partnership with Yeastar will help our partners to accelerate the digitalization of companies in France.

#contactcenterworld, @yeastar, @alliancecom

Posted by Veronica Silva Cusi, news correspondent
Source: Yeastar


About Yeastar:
Company LogoYeastar provides cloud-based and on-premises VoIP PBXs and VoIP gateways for SMBs and delivers Unified Communications solutions that connect co-workers and clients more efficiently. Founded in 2006, Yeastar has established itself as a global leader in the telecommunications industry with a global partner network and over 100,000 customers worldwide. Yeastar customers enjoy flexible and cost-effective communications solutions that have been consistently recognized in the industry for high performance and innovation.
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Today's Tip of the Day - Have Some Fun

Read today's tip or listen to it on podcast.

Published: Friday, December 17, 2021

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2024 Buyers Guide Knowledge Management

 
1.) 
168Solution

Contact Center Innovation Channel and Digital Transformation Enabler
Providing Research, Training and Consulting related to Customer Experience Delivery, support Project Management by Unit or Corporate.
Have the ability to conduct research for specific needs.
Having deep knowledge on the Digital Interaction/Contact Center / Omni Channel / CRM various Stakeholder and Emergency Response ecosystem in Indonesia.

2.) 
eGain Corporation

eGain Knowledge + AI
eGain Knowledge+AI™, the top-rated, analyst-awarded knowledge management software, guarantees quality customer service by infusing your customer service agents with knowledge, making all agents as productive as your best ones. By providing agents and other users a range of ways to get to information from the common knowledge base, it ensures fast, consistent, and accurate answers.

3.) 
FuzeDigital

FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.

4.) 
Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.

5.) 
livepro

Knowledge Management software
livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. livepro is feature-rich yet easy to use, delivering answers to agents – not long complex documents to dig through. This makes customer service quicker, easier and more efficient. Staff require next to no training on complex procedures thanks to livepro’s intuitive design, which brings confidence up and training costs down.

6.) 
ProcedureFlow

ProcedureFlow is a step by step visual guide that supports agents as they navigate company processes. With a knowledge management solution that simplifies complex information, employees can spend less time searching and focus on what they do best. ProcedureFlow’s simple and intuitive platform enables contact centers to quickly and easily create, maintain, and update company processes in real time. With ProcedureFlow, teams can work more efficiently, better serve customers, and drive results that matter most to their business.
 

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