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News : Yeastar Partners with Headset Solutions to Unlock Yeastar Workplace’s Greater Potential in South Africa

#contactcenterworld, @yeastar

Xiamen, China / Johannesburg, South Africa, Aug 1, 2022 -- Yeastar, a provider of Unified Communications solutions and Digital Workplace innovator, and Headset Solutions, South an African supplier of headsets, jointly announce distribution partnership.

This alliance allows Headset Solutions to provide the channels with the full line of Yeastar Workplace products while enhancing Yeastar’s brand presence across South Africa. Through this alliance, Headset Solutions will distribute the complete range of Yeastar Workplace products.

We are delighted to welcome Headset Solutions as Yeastar Workplace’s distributor in South Africa. Their distribution network and  technical expertise just make sure that Yeastar’s products and services will be delivered to as many channel partners and business users as possible. The partnership witnesses that we will unlock the greater potential of Yeastar Workplace in the South African market. Said Prince Cai, Vice President of Yeastar.

Headset Solutions is excited to add Yeastar’s Workplace to our brand stable. We believe that the quality of this solution is a perfect complement to our already exceptional product offering. This further helps us deliver on our mission to deliver cutting-edge solutions to our customers. Commented Nielle Truter, COO of Headset Solutions.

#contactcenterworld, @yeastar

Posted by Veronica Silva Cusi, news correspondent
Source: Yeastar


About Yeastar:
Company LogoYeastar provides cloud-based and on-premises VoIP PBXs and VoIP gateways for SMBs and delivers Unified Communications solutions that connect co-workers and clients more efficiently. Founded in 2006, Yeastar has established itself as a global leader in the telecommunications industry with a global partner network and over 100,000 customers worldwide. Yeastar customers enjoy flexible and cost-effective communications solutions that have been consistently recognized in the industry for high performance and innovation.
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Today's Tip of the Day - Every Contact Counts

Read today's tip or listen to it on podcast.

Published: Tuesday, August 2, 2022

Printer Friendly Version Printer friendly version

2024 Buyers Guide Workforce Management

 
1.) 
Alvaria

Alvaria Workforce
Alvaria Workforce (formerly Aspect Workforce Management) is a high-performance contact center software solution that provides the forecasting, planning, scheduling, employee self-service and real-time agent tracking to ensure that all agents and supervisors are productive, engaged in their work and delivering an exceptional customer experience.

2.) 
Alvaria

Noble ShiftTrack WFM
Maximize the efficiency of your contact center and meet/exceed customer expectations with workforce engagement tools that help you accurately forecast workloads, match the right resources to your needs and keep agents motivated. More than just scheduling agents and tracking shifts, Noble’s ShiftTrack WEM solutions optimize labor costs, manage capacity more effectively and improve service levels.

3.) 
Calabrio

Calabrio ONE
Calabrio ONE offers contact centres the complete toolset to unlock the tremendous value buried within customer interaction data and use it to transform the entire business. One seamless solution combines a fully integrated workforce optimization suite with powerful voice-of-the-customer analytics tools deployed—in the cloud, on-premises, or in a hybrid environment.

Capture every customer interaction across all channels. Extract predictive and prescriptive insights. Elevate customer experiences, improve employee engagement and increase operational efficiency. Then, extend customer-centric strategies across the business to accelerate sales, drive innovation and move your business forward.

4.) 
eGain Corporation

eGain Solve
Rated #1 by analysts and trusted by some of the biggest brands in the world, eGain Solve helps businesses design and deliver smart, connected customer journeys across social, mobile, web, and contact centers. You can sell smarter, serve better, and know more.

5.) 
MFE International

Agyletime Cloud Workforce Management
Agyletime is an enterprise grade true Cloud WFM and t is channel agnostic .
Its ease to Use , easier onboarding, forecasting and better scheduling.
You can integrate to CRMs such as SFDC, Zendesk, ServiceNow and others and to telephony systems such as AVAYA, CISCO, Genesys and other cloud telephony systems ; to independent Chat systems to aggregate data for WFM omnichannel forecasting, scheduling, optimisation and reporting.

6.) 
Pointel

Genesys Workforce Management
WFM Voice Self-Service allows agents and supervisors to access and update workforce management information from any telephone. Leveraging the Genesys Voice Platform and its open standards-based techonologies such as VoiceXML, robust applications can be developed to provide "anytime, anywhere" access to WFM planning and scheduling and real-time fuctions. These valuable additions to the standard WFM solution can be tailored to meet the unique needs of the contact center.

WFM Voice Self-Service can be deployed either in enterprise premises or hosted in a service provider's network.

If the client is a Genesys Voice Platform customer, they can run WFM Voice Self-Service on the Genesys Voice...
(read more)

7.) 
Vads

VADS Workforce Management
VADS Workforme Magaement is a smart tools that gives connectivity to the workers while working remotely. An intelligent workforce management system that aims to improve operation efficiency with the end goal to provide first.
 

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