Login to Network
#contactcenterworld, @yeastar
Xiamen, China/Dallas, TX, USA, Dec 15, 2020 -- Yeastar, a provider of SME PBX systems, announced the merger with Ursalink, a global IoT solution provider, and Milesight, an AI-empowered video surveillance provider. The three companies were sister companies and now the combined entity will drive innovations in digital workplace, the Internet of Things and artificial intelligence and thrive with expertise in the long run. Following the merger, Milesight and Ursalink will operate under the Milesight brand, while Yeastar will operate independently under the Yeastar brand.
"Unified Communications has always been an essential enabler for digital transformation as it modernizes the workplace. The growing adoption of UC and rapid shift to workforces that are remote and home-based prove that businesses now yearn for an engaging workplace that breaks the constraints of communications and a flexible workplace that is resistant to various challenges. The combination of UC, AI, IoT has the potential to reinvent the digital workplace, where things can be better connected via cloud technology and people can work smarter and communicate more effectively. Yeastar now has the opportunity to leverage the right technologies and build that workplace for our customers."
— Prince Cai, Vice President of Yeastar
"IoT is transforming the way we interact with our devices at home, at work, and throughout our cities. It’s empowered by AI, 5G networks and big data. The programmable intelligence enables devices to learn, reason, and process information like humans."
— Alan Shen, President, Milesight-IoT | Former President, Ursalink
"Combing AI with IoT, Milesight is going to step further in AIoT industry with next-generation smart solutions. Being the core base, video surveillance system extends the power of AI deep learning & IoT technologies to get the huge amount of data collected, connected and integrated. We believe AIoT will achieve a more efficient and intelligent world in the near future"
— Leon Jiang, Vice President, Milesight
Posted by Veronica Silva Cusi, news correspondent
Source: Yeastar
About Yeastar:
Yeastar provides cloud-based and on-premises VoIP PBXs and VoIP gateways for SMBs and delivers Unified Communications solutions that connect co-workers and clients more efficiently. Founded in 2006, Yeastar has established itself as a global leader in the telecommunications industry with a global partner network and over 100,000 customers worldwide. Yeastar customers enjoy flexible and cost-effective communications solutions that have been consistently recognized in the industry for high performance and innovation.
Published: Wednesday, December 16, 2020
| 1.) |  2Ring Dashboards & Wallboards 2Ring Dashboards & Wallboards is a software solution that empowers business users and supervisors to deliver information in real-time to every screen. Information means data from multiple data sources and built using various content types. Cisco Contact Center data (all platforms), CUCM huntgroups (Cisco CallManager), and ServiceNow belong among the most often used data sources, but the application support many additional data sources (Amazon Connect, Genesys PureEngage, Salesforce) and is flexible enough for business users to add or change pictures, web-content, include weather information and forecasts or YouTube videos and streams on the fly. A screen does not only mean a large plas... (read more) PH: +1 (916) 426-3790 |
| 2.) |  CardBoard CardBoard: Real-time data, shows the most important KPI’s in your Contact Center. Built for data | Designed for business | Empowers teams |
| 5.) |  CallFinder speech analytics CallFinder® is a leading provider of cloud-based SaaS speech analytics, automated call scoring, and speech-to-text transcription technology with sentiment analysis. Our easy-to-use solution is designed to help businesses and contact centers automate quality monitoring to improve agent performance and provide a superior customer experience. With CallFinder, you get… 100% visibility into agent-customer interactions 100% monitoring of interactions, up from only 5-10% Scalability of QA reviews with the same size QA team CallFinder isn’t just your average speech analytics provider. When you work with us, you get unparalleled, continuous support through our MyAnalyst managed client servic... (read more) PH: 800-639-1700 |
| 6.) |  CCube for Business Intelligence CCube by Comsys is a business intelligence application, developed for enterprise contact centers. It delivers powerful, and dynamic reporting that enable managers to gain insight into their business. CCube is natively compatible with Aspect Unified IP and Cisco Unified Contact Center (UCCE/UCCX) platforms Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect... (read more) PH: +302109241486 |
| 7.) |  Consilium UniInsight™ The days of ‘business as usual’ are a distant memory for most of the world. And when it comes to contact centers, balancing between contact channels, deciding which agent locations or teams are doing well, working out how your customer satisfaction is being impacted by the less-than-perfect work environments of ‘lockdown’ agents…leaders are often at a loss when trying to get such insights from their contact center data. As the technology and business landscape changes, so too must the contact center reporting and analytics solutions that power decision making and performance management. With the new release of Consilium UniInsight™, we have tried to deliver contact center reporting and op... (read more) PH: (+61) 406 501 368 |
| 9.) |  Daisee Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better. Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-... (read more) PH: +61404697151 |
| 10.) |  DialogAnalytics™ Powered by AI, DialogTech’s DialogAnalytics analyzes conversations to provide marketing and sales teams a wealth of insights for smarter optimizations. With the power of conversation intelligence, you can learn which channels, ads, keywords, and webpages drive the best sales calls, if the caller converted, and more. AI analyzes how calls are handled at locations and call centers to detect issues that negatively impact ROI. See what percentage of calls go unanswered and who is best (and worst) at converting callers to appointments and customers. Get email alerts when phone leads are mishandled at locations so those leads can be called back right away. With DialogAnalytics, you can get a... (read more)  |
| 11.) |  eGain Analytics eGain Analytics makes it easy to measure, analyze and refine your contact center operations, knowledge and web customer experience. Create informative reports, charts and dashboards effortlessly. Slice-&-dice the data in any number of ways and use it to manage the business effectively. 1. Operational Analytics™ empowers the business to measure and manage the call center directly and without IT involvement. 2. Knowledge Analytics™ provides insight for eGain’s knowledge and AI applications. 3. Digital Analytics™ measures contact center performance within eGain’s digital channel applications. 4. Journey Analytics™ captures customer behavior on the website—identify the churn points and cre... (read more) |
| 16.) |  VIEW With OpsTel VIEW™, you are able to monitor and immediately audit your agent profile data for accuracy and compliance across the entire contact center solution stack. Features: *OpsTel VIEW™ tracks down unused stale profile licenses and provides clients with detailed audits explaining their location, current and historical status *Comprehensive audit across the enterprise, it only takes 10 minute *Provides a view in to the data accuracy of agent profiles across multiple applications *Drastically speeds up audit and validation processes *Validates actions to implement for profile data integrity issues across multiple applications *Can also assist in ensuring access level compliance... (read more) PH: 1+480-435-9390 |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall