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News : Yeastar, Ursalink, and Milesight Announce Merger to Create the Next Tech Icon

#contactcenterworld, @yeastar

Xiamen, China/Dallas, TX, USA, Dec 15, 2020 -- Yeastar, a provider of SME PBX systems, announced the merger with Ursalink, a global IoT solution provider, and Milesight, an AI-empowered video surveillance provider. The three companies were sister companies and now the combined entity will drive innovations in digital workplace, the Internet of Things and artificial intelligence and thrive with expertise in the long run. Following the merger, Milesight and Ursalink will operate under the Milesight brand, while Yeastar will operate independently under the Yeastar brand.

"Unified Communications has always been an essential enabler for digital transformation as it modernizes the workplace. The growing adoption of UC and rapid shift to workforces that are remote and home-based prove that businesses now yearn for an engaging workplace that breaks the constraints of communications and a flexible workplace that is resistant to various challenges. The combination of UC, AI, IoT has the potential to reinvent the digital workplace, where things can be better connected via cloud technology and people can work smarter and communicate more effectively. Yeastar now has the opportunity to leverage the right technologies and build that workplace for our customers."
— Prince Cai, Vice President of Yeastar

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We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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"IoT is transforming the way we interact with our devices at home, at work, and throughout our cities. It’s empowered by AI, 5G networks and big data. The programmable intelligence enables devices to learn, reason, and process information like humans."
— Alan Shen, President, Milesight-IoT | Former President, Ursalink

"Combing AI with IoT, Milesight is going to step further in AIoT industry with next-generation smart solutions. Being the core base, video surveillance system extends the power of AI deep learning & IoT technologies to get the huge amount of data collected, connected and integrated. We believe AIoT will achieve a more efficient and intelligent world in the near future"
— Leon Jiang, Vice President, Milesight

#contactcenterworld, @yeastar

Posted by Veronica Silva Cusi, news correspondent
Source: Yeastar


About Yeastar:
Company LogoYeastar provides cloud-based and on-premises VoIP PBXs and VoIP gateways for SMBs and delivers Unified Communications solutions that connect co-workers and clients more efficiently. Founded in 2006, Yeastar has established itself as a global leader in the telecommunications industry with a global partner network and over 100,000 customers worldwide. Yeastar customers enjoy flexible and cost-effective communications solutions that have been consistently recognized in the industry for high performance and innovation.
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Today's Tip of the Day - Think About Demotivating Your Staff

Read today's tip or listen to it on podcast.

Published: Wednesday, December 16, 2020

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2022 Buyers Guide Automated Call Distributors

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

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