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News : Yext Answers Goes Global with Language Expansion

#contactcenterworld

New York, NY, USA, July 28, 2020 -- Yext, Inc. (NYSE: YEXT), a Search Experience Cloud company, announced the expansion of Yext Answers, the company's site search product, into four new languages. Businesses and organizations will now be able to deliver official answers on their websites in French, German, Italian, and Spanish.

Just as it does in English, Yext Answers applies advanced Natural Language Processing (NLP) technology to better understand questions in order to return the most accurate, official answer. Websites powered by Yext Answers in these four new languages are able to handle not only searches with complex language-specific attributes like accents and compound verbs, but also location-based searches.

"Our mission is to help businesses and organizations worldwide deliver official answers to their customers online," said Howard Lerman, Founder and CEO of Yext. "Launching Yext Answers in French, German, Italian, and Spanish is a critical next step in that mission, helping even more businesses around the globe deliver a world-class customer experience on their own domain, in their native language. We like to say that when the world has questions, Yext Answers, and today, that statement reaches a new level of global significance."

"Since previewing Yext Answers at our EXPLORE19 conference last year, we have seen an unprecedented demand in Europe," said Wendi Sturgis, CEO of Yext Europe. "We're excited to finally deliver Answers in four major European languages so that we can help businesses and organizations in these markets and beyond delight their customers, drive more transactions, and lower their costs."

Palladium Hotel Group, headquartered in Spain, plans to incorporate the Spanish version of Answers after experiencing its benefits in English firsthand.

"At Palladium Hotel Group, we implemented Answers on our COVID-19 landing page in order to keep users fully informed about the situation in all of our hotels," said Marta Clemente Vilchez, Head of SEO at Palladium Hotel Group. "Due to the great results we've seen, we plan to implement Answers on our homepage in both English and Spanish, and we're certain that it will be another success."

"Our customers were visiting our website and weren't able to find the answers they needed using our existing search bar," said Graham Johnston, Head of Omnichannel at Three. "That ultimately led them to exploring other customer service options such as calling our contact centre or walking in-store. This is inconvenient to customers and adds additional layers to the customer experience where we want to be able to resolve their queries as quickly as possible. Yext Answers has been the perfect solution to help our website do the heavy lifting, resulting in more conversions and a better first-time resolution rate for customers."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Yext:
Company LogoYext, Inc. (NYSE: YEXT) is a Digital Knowledge Management (DKM) platform. Yext's mission is to give companies control over their brand experiences across the digital universe of maps, apps, search engines, voice assistants, and other intelligent services that drive consumer discovery, decision, and action. Yext is headquartered in New York City with offices in Berlin, Chicago, Dallas, Geneva, London, Paris, San Francisco, Shanghai, Tokyo, and the Washington, D.C area.
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Today's Tip of the Day - Allow Enough Space For Data

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Published: Thursday, July 30, 2020

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2020 Buyers Guide Recording

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.
PH: 01789 387900

3.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
PH: +1-773-325-0608

4.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
PH: 3109672003

5.) 
PCS Software

PCS GD
Call recording solution fully integrate to all main pbx solutions.
PH: +55 11 3075-2933
 
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