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News : Yomali Holdings Limited Invests in Ireland with 40 New Jobs

#contactcenterworld

Dublin, Ireland, Oct, 2021 -- Yomali Group has announced plans to hire 40 new people in Ireland over the next 3 years. The company that is involved in several SaaS (Software as a Service) markets was incorporated in Ireland in 2019 and established its headquarters in Dublin in early 2020.

Yomali Group is structured differently than most businesses, operating on a fully distributed business basis employing over 170 full-time team members from 9 countries. Post-Covid, the company believes its long established business model will become the new norm. The company’s team is currently distributed across Ireland, the UK, Romania, US and the Philippines.

Yomali is actively seeking to hire for the following roles as it looks to develop and enhance its customer service offering in the USA, EU and the UK - DevOps, Senior Back-End and Front-end developers, BPO specialists, Account managers, HR managers, Phone Sales agents and Customer support call-centre agents.

Commenting on the announcement, Tánaiste & Minister for Enterprise Trade & Employment, Leo Varadkar said, "I’m really happy Yomali has chosen Ireland as the location for its new HQ, which will see the creation of 40 new highly skilled jobs over the next three years. Yomali can look forward to accessing a rich pool of talent to fill these roles. I wish the team the very best with this new chapter and I hope they continue to build on their excellent relationship with Ireland in the period ahead."

Yomali Group CFO, Andrew Thornber added, "We are delighted to commit to Ireland and have received huge help and encouragement from IDA Ireland. We see our Irish operation placing us at the vanguard of our industry with top class technology and services."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businessworld.ie


Today's Tip of the Day - A Day In The Life Of Your Callers

Read today's tip or listen to it on podcast.

Published: Monday, November 1, 2021

Printer Friendly Version Printer friendly version

2022 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 

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