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News : YOOBIC ONE Supercharges Frontline Teams' Productivity and Work Experience

#contactcenterworld

New York, NY, USA, Jan. 17, 2022 -- YOOBIC, a deskless workforce optimization provider, announced YOOBIC ONE, the all-in-one digital workplace for frontline teams. A unified platform that gives frontline employees everything they need to work, learn, and communicate effectively and efficiently, 

"Digital workplace solutions for store associates offer a path to improve day-to-day task compliance, streamline communication across locations and associates, and build associate knowledge and skills quickly and efficiently to simultaneously tackle these integrated challenges," according to Jon Duke, Research Vice President, IDC Retail Insights, in the Retail Rebound and the Future of the Store analyst brief.

"YOOBIC ONE is a natural product of YOOBIC's unwavering commitment to driving customer satisfaction, supporting business growth, and creating a better everyday experience that makes frontline work more attractive to employees," said Fabrice Haiat, CEO and co-founder of YOOBIC. "Our powerful new features are a real game-changer for frontline teams and their managers. We're giving managers a real-time view of all relevant performance metrics, and equipping them to make smarter and more responsive decisions as they navigate the fast-changing retail environment."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About YOOBIC:
YOOBIC is an all-in-one digital workplace for frontline teams. YOOBIC provides business leaders and frontline teams with the performance tools they need to work, learn and communicate seamlessly in the flow of work.
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Today's Tip of the Day - Keep Cost In Perspective

Read today's tip or listen to it on podcast.

Published: Wednesday, January 19, 2022

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2024 Buyers Guide Training

 
1.) 
Happitu

Happitu
Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics. As a result, Happitu slashes training time, delivers higher resolution rates, and reduces handle times.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the...
(read more)

2.) 
Vads

VADS Training Center
PT VADS Indonesia as a Learning Center provides trainers, modules, development programs for individuals and teams. VADS Indonesia owns a vast curriculum for training provided by local trainers with flexible training locations that can be arranged at the client's place or PT VADS Learning Center. VADS Provide knowledge process, transformation consultancy, customer service training, leadership training, interpersonal development, and training for trainers.

Benefit :
- Customizable training by experienced trainers
- Increase motivation and engagement
- Improves customer service skills and knowledge
 

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