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News : Yorkshire Firm Launches New Healthcare Tech

#contactcenterworld, @vapourcloud_

Yorkshire-headquartered technology provider Vapour Cloud has launched a video tool for the UK healthcare sector, powered by a simple SMS.

TeleDOC will enable GPs and other medical professionals to hold secure, encrypted, recordable, geo-tagged video calls with their patients, wherever they are located, on any device.

With WebRTC* technology at the heart of the product, the result is the ability to efficiently discuss and diagnose health issues remotely, before storing the encrypted video file in a secure vault.

Vapour’s CEO Tim Mercer explains: "So many healthcare appointments involve a patient who is either in some form of discomfort or suffering from contagious symptoms. Because TeleDOC circumnavigates the need for them to physically travel to their appointment, the benefits are clear.

"The video element means the doctor have visual cues that can help diagnose and advise, and the secure post-appointment storage of the file provides a valuable point of reference further down the line."

This is not the first time that video technologies have been utilised within the healthcare sector, elaborates Tim. 

"TeleDOC has been purposefully-developed so that it is easy to use, regardless of the patient’s technical literacy," he said. "There is also no need to download – and pay for – a costly app. This is an important SMS-powered service delivered by the surgery – there shouldn’t be a charge to the patient.

"From a data security perspective, it is also fully compliant, which is of paramount importance in a world of mounting cybercrime risks and GDPR obligations. The secure vault means the data can be shared with other encrypted users to streamline a patient’s care from start to finish, but amidst security concerns surrounding existing apps, ours is extremely robust. In fact, TeleDOC has already attracted the attention of Government ministers keen to look closer at healthcare technology."

The launch of TeleDOC follows 12 months of development and an extensive three-month beta phase. 

"We’ve seen telehealth begin to revolutionise the administration of healthcare advice in the US so, given the strain being placed on the UK’s medical infrastructure, it’s about time technology eased some of the pressures," added Tim.

"We’re increasingly using WebRTC in our personal lives, via What’sApp for instance. But the UK has been slow to adapt to the wider utilisation of this powerful application – until now. We’re unbelievably excited to see the impact that TeleDOC has. What’s more, we already have six other applications of the video consultation technology in beta testing in very different sectors. So, watch this space!"

#contactcenterworld, @vapourcloud_


Today's Tip of the Day - Repeat Calls

Read today's tip or listen to it on podcast.

Published: Tuesday, October 23, 2018

Printer Friendly Version Printer friendly version

2020 Buyers Guide Workforce Management

 
1.) 
Aspect Software

Aspect Workforce Management
Aspect Workforce Management is an award-winning, best-of-breed software solution for enterprise contact centers, designed to help managers accurately and easily forecast staffing requirements to ensure the right agents are available at the right times, across all customer-facing inbound, outbound, blended and back office resources. Taking into account factors such as skill levels, scheduling constraints, regulatory labor restrictions, demand and service level objectives, Aspect Workforce Management helps businesses achieve contact center SLAs at the lowest possible labor cost, while improving both agent engagement and the customer experience.

Agents can also manage their scheduling need...
(read more)
PH: 1-888-547-2481

2.) 
ethosIQ, LLC

BPO Optimizer
ethosIQ’s Business Process Outsourcer (BPO) Optimizer allows clients to manage their vendor contact center resources without requiring manual intervention through our manufacture-agnostic data collector processes. ethosIQ collects schedule and exception data, based on your desired parameters. Collection of data is transparent and doesn’t require intervention from either you or your vendor resource. You know your needs, and now you can manage those needs effectively, efficiently and effortlessly, using ethosIQ’s BPO Optimizer!
PH: 2816165711

3.) 
Lieber & Associates

Technology Consulting Services
Lieber & Associates provides consulting services to select, contract for, test, implement, and optimize workforce management systems. It's technology consultants have worked with all major systems and many smaller ones. Counsel is informed by several decades of WFM experience.
PH: +1-773-325-0608

4.) 
MFE International

Agyletime Cloud Workforce Management
Agyletime is an enterprise grade true Cloud WFM and t is channel agnostic .
Its ease to Use , easier onboarding, forecasting and better scheduling.
You can integrate to CRMs such as SFDC, Zendesk, ServiceNow and others and to telephony systems such as AVAYA, CISCO, Genesys and other cloud telephony systems ; to independent Chat systems to aggregate data for WFM omnichannel forecasting, scheduling, optimisation and reporting.
PH: 96386615

5.) 
Noble Systems

Noble ShiftTrack WFM
Maximize the efficiency of your contact center and meet/exceed customer expectations with workforce engagement tools that help you accurately forecast workloads, match the right resources to your needs and keep agents motivated. More than just scheduling agents and tracking shifts, Noble’s ShiftTrack WEM solutions optimize labor costs, manage capacity more effectively and improve service levels.
PH: +61 (0) 3.9008.1700

6.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390

7.) 
Phonestat

Phonestat
Track staff performance, capture meaningful feedback and deliver quality customer experiences using Phonestat. Our cloud based solution allows you to create simple scorecards to provide instant feedback and training to your staff.

There are powerful integrations to source interactions from anywhere and an open API to allow you to build your own.

8.) 
Vads

VADS Workforce Management
VADS Workforme Magaement is a smart tools that gives connectivity to the workers while working remotely. An intelligent workforce management system that aims to improve operation efficiency with the end goal to provide first.
PH: 0217991445

9.) 
QPC Ltd.

QPC WFM - Calabrio/Teleopti Specialism
QPC has a long and successful history of delivering tried and tested innovative workforce management systems, and the training and consultancy needed to ensure organisations can leverage the customer service and operational efficiency benefits workforce management principles and automated workforce management systems can deliver.
 

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