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News : Ytel and Govolution Launch Strategic Partnership
Foothill Ranch, CA, USA, June 2, 2016 -- Govolution, LLC and Ytel announced a partnership between their two organizations where Ytel will provide it’s customers with new payment features powered by Govolutions’s Velocity Call Center Payments platform. The new features will benefit Ytel’s Cloud Contact Center solution.
New features will provide Ytel customers with the ability to accept payments through IVR, self-service web, and agent-assisted payments through integration with Ytel’s Cloud Contact Center solution. Agents will have access to payment details for all past payments and can provide customer service support relative to payments made through any channel supported by the Velocity Payment System including face-to-face, web, mobile, and previous payments made through the call center.
"We are excited about the opportunity to work with Govolution and their Velocity Payment System to deliver secure and efficient payment processing to our customers," said Ken Richard, Executive Vice President of Ytel. "This partnership demonstrates our commitment to our customers and expands our offering within the Contact Center Software market."
"Our partnership with Ytel demonstrates our commitment to the Contact Center ecosystem. Customers expect integration between each participant in the ecosystem and we are delivering it to them. We are excited to work with Ytel, a true cloud-based solution for contact centers with a focus on delivering best-in-class solutions," said Terry McHugh, Director of Channel Sales at Govolution.
Posted by Veronica Silva Cusi, news correspondent
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Ytel, a leading cloud communications software provider supporting businesses worldwide. Ytel is 1 of 432 registered telephone carriers handling over 30 million outbound and inbound communications daily on a company owned network (SAS70/SSAE16 SOC 1 compliant).
About Govolution, LLC:
Velocity's CRM Payments 360 product provides call centers and customer support organizations with an integrated view of their customers' demographic, billing and payment-related information in one easy-to-use interface. This CRM solution can be easily integrated into a client's front end CRM system, ensuring a seamless experience for both support representatives and their customers. Additionally, any payment-related actions that are performed by support representatives can be provided back to the client front end CRM system in real time to guarantee that all client systems have the most up-to-date information. CRM Payments 360 is highly configurable, allowing it to be setup to satisfy a client's specific business processes. Some of the features and benefits of this production include the following. - Credit Card, Debit Card, ACH and Cash Payment Processing - Supports Both Over-the-Phone & Point of Sale Customer Interactions - Bill Presentment & Payment - Invoice Payments - Payment Transaction Search Capabilities - Customer Profile Creation & Management - Auto Pay Enrollment & Management
Published: Friday, June 3, 2016