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News : Ytel Expands their Contact Center Functionality by Unifying with the Flexible Ytel CPaaS APIs

#contactcenterworld, @askytel

Lake Forest, CA, USA, Feb, 2020 -- Ytel, a CPaaS & Cloud-Based Contact Center Software company that helps businesses engage customers using multi-channel communications, has seen the way communications have evolved over the past few years, and as a result, Ytel continues to develop products that focus to meet the needs of an ever-changing market and its users.

"Our customers have experienced the Ytel Contact Center platform transition to a highly competitive and functional system in a few short years," said Ytel CEO, Nick Newsom. "Our Software on top of the Ytel CPaaS API is our biggest achievement and allows for limitless growth and functionality for our customers to meet their business communication goals."

In 2019, Ytel’s team focused heavily on making substantial updates to the Contact Center platform. Infrastructure changes focused on placing Contact Center directly on Ytel’s communications API (CPaaS) creating a more seamless integration between the Ytel products, and allowing users to create the communication experience around their businesses unique customer journey. Customer self-service updates included seat and phone number management, where Admin accounts can add or remove on-demand as their business grows.

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"These updates were made after collecting customer feedback and prioritizing which changes would make the experience more efficient for our customers," said Brian Keep, Ytel COO. "Simple tasks like adding seats, phone numbers, and workflows at the customer’s convenience makes a big difference for time-saving purposes, and the self-service management model creates cost-saving opportunities for customers."

Ytel Contact Center now also offers a follow-up engine where users have the ability to follow-up with conversations via text, voice, and email with their contacts. 

"Being able to communicate with your contacts in the medium they want is key," Keep said.

Adjacent to the updates made to place Contact Center on the API, Ytel is now offering International SMS, new User and Number Management capabilities, and a single solution platform.

In 2020, Ytel will continue to innovate its products, based on feedback from its wide customer base and grow with advances in technology.

#contactcenterworld, @askytel

Posted by Veronica Silva Cusi, news correspondent

About Ytel:
Company LogoYtel, a leading cloud communications software provider supporting businesses worldwide. Ytel is 1 of 432 registered telephone carriers handling over 30 million outbound and inbound communications daily on a company owned network (SAS70/SSAE16 SOC 1 compliant).
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Today's Tip of the Day - Do You Divert Calls Between Offices?

Read today's tip or listen to it on podcast.

Published: Friday, February 28, 2020

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2021 Buyers Guide Employee Engagement Solutions

Typical Problem!

In-house surveys can be time consuming, cumbersome at best and many staff often don't provide valid feedback as they fear ‘being too honest' with their employer for fear of retribution.

Even some 3rd party ‘managed' surveys can be challenging, costly and then there is no benchmark or significant value other than ‘managed by a 3rd party' approach, which leads to the problem of validity of data, security and integrity plus costs and time required by you.

The Solution!

TopPlace2Work is an easy to use program that allows you to gather valuable data on employee morale and engagement.

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