News : Ytel Launches X5 Mobile Admin for Cloud Contact Center Customers
Foothill Ranch, CA, USA, March 26, 2015 -- Ytel, Inc., creator of Cloud Contact Center software, announces the launch of its first mobile application for iPhone and Android as an administrative companion to their innovative X5solution. The new app integrates with X5, pulling real-time, quantifiable data for supervisors and floor managers (Administrators).
Administrators can easily track agent productivity and effectiveness by reviewing who's actively on a call, who's waiting, who's on pause and which agents are either in dead calls or disposition, all right from their mobile device. The application gives administrators the opportunity to connect with the right agents at the right time to ensure their contact center is running at an optimum level from the floor, at home or traveling.
The new mobile application is included as part of Ytel's X5 Cloud Contact Center solution for both new and existing users.
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Posted by Veronica Silva Cusi, news correspondent
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