News : Ytel Launches X5 Mobile Admin for Cloud Contact Center Customers
Foothill Ranch, CA, USA, March 26, 2015 -- Ytel, Inc., creator of Cloud Contact Center software, announces the launch of its first mobile application for iPhone and Android as an administrative companion to their innovative X5solution. The new app integrates with X5, pulling real-time, quantifiable data for supervisors and floor managers (Administrators).
Administrators can easily track agent productivity and effectiveness by reviewing who's actively on a call, who's waiting, who's on pause and which agents are either in dead calls or disposition, all right from their mobile device. The application gives administrators the opportunity to connect with the right agents at the right time to ensure their contact center is running at an optimum level from the floor, at home or traveling.
The new mobile application is included as part of Ytel's X5 Cloud Contact Center solution for both new and existing users.
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Games Trainers Play
More Editorial From Ytel
Ytel, a leading cloud communications software provider supporting businesses worldwide. Ytel is 1 of 432 registered telephone carriers handling over 30 million outbound and inbound communications daily on a company owned network (SAS70/SSAE16 SOC 1 compliant).
Published: Monday, March 30, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file man...
Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of t...
Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, an...