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News : Ytel Launches X5 Mobile Admin for Cloud Contact Center Customers

#contactcenterworld, @askytel
Foothill Ranch, CA, USA, March 26, 2015 -- Ytel, Inc., creator of Cloud Contact Center software, announces the launch of its first mobile application for iPhone and Android as an administrative companion to their innovative X5solution. The new app integrates  with X5, pulling real-time, quantifiable data for supervisors and floor managers (Administrators).

Administrators can easily track agent productivity and effectiveness by reviewing who's actively on a call, who's waiting, who's on pause and which agents are either in dead calls or disposition, all right from their mobile device. The application gives administrators the opportunity to connect with the right agents at the right time to ensure their contact center is running at an optimum level from the floor, at home or traveling.

The new mobile application is included as part of Ytel's X5 Cloud Contact Center solution for both new and existing users.

#contactcenterworld, @askytel

2018 Top Ranking Performers Present:

CONTACT CENTER & CUSTOMER ENGAGEMENT

BEST PRACTICES

BERLIN - ORLANDO - MACAO

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Posted by Veronica Silva Cusi, news correspondent
Source: http://www.prnewswire.com

Today's Tip of the Day - First Contact

Read today's tip or listen to it on podcast.

Related Editorial

  • Ytel Raises Growth Equity
  • Ytel Launches Communications API, message360°
  • Ytel and Govolution Launch Strategic Partnership
  • Ytel Awarded Leader in Call Center Software
  • Ytel Named a 2016 Top Workplace in Orange County, California
  • Ytel Accepted into Forbes Communications Council

More Editorial From Ytel

  • Ytel Awarded Leader in Call Center Software
  • Ytel Accepted into Forbes Communications Council
  • Ytel Named a 2016 Top Workplace in Orange County, California
  • Ytel Raises Growth Equity
  • Ytel and Govolution Launch Strategic Partnership
  • Ytel Launches Communications API, message360°

About Ytel:
Ytel, a leading cloud communications software provider supporting businesses worldwide. Ytel is 1 of 432 registered telephone carriers handling over 30 million outbound and inbound communications daily on a company owned network (SAS70/SSAE16 SOC 1 compliant).
         

Published: Monday, March 30, 2015

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