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News : Ytel Selects VoiceBase to Enhance its Cloud Contact Center Solution
San Francisco, CA, USA, March 3, 2015 -- VoiceBase, Inc. an API-based "on demand" speech analytics company announced that Ytel, a provider of cloud contact center software, has added VoiceBase’s transcription and predictive call scoring services to its X5 Cloud Contact Center solution. This is scheduled to launch in Ytel’s X5 June 2015 feature release.
"Contact centers receive an enormous volume of calls every day and VoiceBase’s mission is to help them access specific information and intelligence from all their calls," said Walter Bachtiger, Founder and CEO of VoiceBase. "We help Ytel’s customers make better business decisions by quickly identifying important calls that need an immediate response to identifying contact center reps that need more training based on what was said in a call."
Posted by Veronica Silva Cusi, news correspondent
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Ytel, a leading cloud communications software provider supporting businesses worldwide. Ytel is 1 of 432 registered telephone carriers handling over 30 million outbound and inbound communications daily on a company owned network (SAS70/SSAE16 SOC 1 compliant).
Published: Wednesday, March 4, 2015