News : Ytel Introduces X5 Cloud Contact Center
Foothill Ranch, CA, Sept. 5, 2014 -- Ytel, a provider of cloud communications software, introduces X5 Cloud Contact Center - a blended (outbound and inbound) communications platform that incorporates features that are fully customizable, supported by a company owned certified network, and 24/7 Smart Support.
X5 introduces an entirely new agent interface based on simplicity and guiding users (agents) to use contact center best practices.
X5's technology allows agents to respond proactively to customers by leveraging business workflows to schedule and automate outbound follow-up communication flows.
Posted by Veronica Silva Cusi, news correspondent
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More Editorial From Ytel
Ytel, a leading cloud communications software provider supporting businesses worldwide. Ytel is 1 of 432 registered telephone carriers handling over 30 million outbound and inbound communications daily on a company owned network (SAS70/SSAE16 SOC 1 compliant).
Published: Monday, September 8, 2014