News : Yukon Moves Closer to Territory-wide 911 Service
Whitehorse, Yukon, Canada, Feb 16, 2016 -- The Yukon government has opened a new RCMP call centre in the Emergency Response Centre. The building is equipped to handle 911 calls from around the territory.
"This facility is the nerve centre for RCMP operations in the territory," said Yukon RCMP commanding officer Peter Clark at the opening of the facility Tuesday morning.
"Employees working in this room have a vital role in responding to the public and supporting the safety of first responders across the Yukon."
Yukon RCMP Commanding Officer Peter Clark says the new facility will allow the RCMP to increase the number of highly trained and valued call operators to serve the whole territory.
The centre has new technology that will allow the RCMP to take more 911 calls when the service is expanded to all Yukon communities.
....NOTE - content continues below this message
SPONSOR MESSAGE: INVITATION!
We invite you and your colleagues to take a couple of days out of your busy schedule to join us and the elite in the industry to listen to the NEXT GENERATION Contact Center & Customer Engagement Best Practices.
"We get the calls, we process them, we access what is going on and the safety concerns for the person that is calling, and also the police officers that are going to be responding. And we call them out to go attend that scene," said Gayleen Shoemaker, the RCMP's Unit Commander.
"It's a big job for us to gather as much information as possible for them to respond safely."
Right now, 911 service in Yukon is only available in Whitehorse.
The territorial government is providing money to hire and train additional RCMP operators to staff the new call centre.
If all goes as planned, 911 service should work anywhere in Yukon where there is cell service, by the end of this summer.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Think About Demotivating Your Staff
More Editorial From Royal Canadian Mounted Police
About Royal Canadian Mounted Police:
The Royal Canadian Mounted Police (RCMP) is both a federal and a national police force of Canada, and one of the most recognized of its kind in the world. It is unique in the world as a national, federal, provincial, and municipal policing body. The RCMP provides policing services to all of Canada at a federal level, and also on a contract basis to the three territories, eight of Canada's provinces (the RCMP does not provide provincial or municipal policing in either Ontario or Quebec), more than 190 municipalities, 184 aboriginal communities, and three international airports.
Published: Friday, February 19, 2016
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.