News : Zain Bahrain Enhances Customer Experience with New Offers
The company has deployed a Customer Visit Management system allowing for quicker seamless service and higher levels of care when visiting any of Zain's retail experience shops across Bahrain.
Zain customers can also book and schedule their visits in advance to any retail experience shop through visiting its website, calling 24/7 helpline or at any shop premises.
Zain Bahrain has completely re-branded its retail footprint with a vibrant colourful theme, set in a friendly meet and greet environment and fitted with self-service machines, device displays and demos and interactive product screens. It has also recently opened up new a new outlet in Seef Muharraq Mall as well as a new flagship experience shop in Bahrain's City Centre.
Smart Desk has also been introduced at Zain's experience shops. and self-service Live Chat at eight main experience shops.
Posted by Veronica Silva Cusi, news correspondent
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formerly MTC, was the first mobile telecommunications company in the Middle East when it started its operations in Kuwait back in 1983. At the end of 2002, the company launched its expansion vision, aggressively targeting to achieve a global position in just 9 years – whereas it had taken several decades for global companies to achieve this status. From being in one country in 2002, Zain grew to a conglomerate with commercial operations in 23 countries by third quarter of 2009, making it the world’s 3rd largest telecom company in terms of geographic footprint.
Published: Wednesday, September 2, 2015