Manama, Bahrain, Oct 29, 2018 -- Zain Bahrain has launched a new chatbot to provide smart customer service.
The ‘zBot' utilises AI and natural language processing (NLP) to provide a new interactive customer service channel.
The chatbot will be available on Zain Bahrain's website and mobile application, with service in English. It will be able to field enquiries regarding most common customer service requests, with completely automated services.
Shaikh Ahmed bin Ali Al Khalifa, Zain Bahrain Chairman, said: "We are witnessing growing adoption across our digital channels in general and specifically the mobile application and live chat service, and thus we came up with this new addition to continue delivering superior customer experience.
"zBot is a technologically advanced interactive customer care service which responds to the customers' inquiries in a reliable and fast manner. Zain Bahrain is fully committed to continue its efforts in enriching our customer experience, offering them alternative solutions and platforms to fully service their needs and upscale their satisfaction rates and customer experience," Shaikh Ahmed added.
Posted by Veronica Silva Cusi, news correspondent
formerly MTC, was the first mobile telecommunications company in the Middle East when it started its operations in Kuwait back in 1983. At the end of 2002, the company launched its expansion vision, aggressively targeting to achieve a global position in just 9 years – whereas it had taken several decades for global companies to achieve this status. From being in one country in 2002, Zain grew to a conglomerate with commercial operations in 23 countries by third quarter of 2009, making it the world’s 3rd largest telecom company in terms of geographic footprint.
Published: Wednesday, October 31, 2018
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