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News : Zain Kuwait Chooses Ericsson to Improve Customer Experience
Kuwait City, Kuwait, March 5, 2015 -- Zain Kuwait awarded this week its entire Business Support Systems (BSS) transformation project to Swedish communication technology and service provider Ericsson.
"We are pleased to further strengthen our partnership with Zain Kuwait. Through our BSS transformation project, we aim to help Zain Kuwait consolidate its systems, optimize services, accelerate processes, and decrease costs," Rafiah Ibrahim, president Ericsson region Middle East and East Africa, said.
Meanwhile, Omar Al Omar, Zain Kuwait’s CEO, said "We are confident in Ericsson’s ability to help Zain Kuwait streamline operations, reduce costs, and provide the best possible overall customer experience – in real time."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Set Customer Expectations
More Editorial From Zain
formerly MTC, was the first mobile telecommunications company in the Middle East when it started its operations in Kuwait back in 1983. At the end of 2002, the company launched its expansion vision, aggressively targeting to achieve a global position in just 9 years – whereas it had taken several decades for global companies to achieve this status. From being in one country in 2002, Zain grew to a conglomerate with commercial operations in 23 countries by third quarter of 2009, making it the world’s 3rd largest telecom company in terms of geographic footprint.
Ericsson is shaping the future of Mobile and Broadband Internet communications through its continuos technology leadership.
Published: Monday, March 9, 2015