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News : Zammo.ai Revolutionizes Customer Engagement for Businesses

#contactcenterworld, @zammoai

San Francisco, CA, USA, May 4, 2021 -- Zammo.ai, a company accelerating the transition to the voice economy, announced a no-code, conversational AI platform. The Zammo conversational AI platform allows businesses to engage and transact with customers on voice assistants, interactive voice response (IVR)/telephony, and chatbot channels. The platform eliminates time-consuming and cost prohibitive service contracts that until now, have prevented businesses from embracing conversational AI technology.

According to Juniper Research, the total transaction value of smart home payments, payments that occur via smart home devices, will exceed $164 billion in 2025, from $22 billion in 2020. They also noted that increasing use of voice assistants via smart speakers for eCommerce, propelled by rising user and merchant acceptance, will drive dramatic growth of over 630% in total value over the next five years.

"Voice-enabled communication is better for everyone. Not only is it more efficient for the business, but it also makes information more accessible, creating a more inclusive society," said Alex Farr, CEO and Founder of Zammo.ai. "Until now, the problem has been how to get businesses there. Zammo makes conversational AI a reality for all organizations."


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"Zammo is disruptive but at the same time it is a very simple no code SaaS solution. What Zammo disrupts is the status quo, enabling businesses to leverage the power of conversational AI. Zammo can be leveraged by non-technical people across the organization, from contact centers to sales and marketing. With powerful data analytics, teams can measure and improve user interactions across all channels. This is what the market has been waiting for," said Zeus Kerravala, Founder and Principal Analyst, ZK Research.

"Zammo's no-code development platform has enabled us to deploy voice-first conversational AI across voice and chat channels in a matter of days. That is true digital transformation. The benefits were immediate, but the performance of the solution is in a state of continuous improvement thanks to the integrated and deep user analytics," said Chad Green, Bauen Studios CEO. "Zammo.ai handles approximately 70 percent of our general business inquiries through the voice assistants and website chatbot, resulting in an annual cost savings of more than $20,000."

#contactcenterworld, @zammoai

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Zammo.ai:
Company LogoZammo.ai is revolutionizing the conversational AI landscape with a no-code, voice-first platform to help businesses from SMB to global enterprise quickly transition to the voice economy. Any organization can now take advantage of the rapid growth of conversational AI utilizing voice assistants like Amazon Alexa and Google Assistant, chatbots, IoT devices, interactive voice response (IVR)/telephony and much more, scaling to reach customers wherever they are.
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Today's Tip of the Day - Learn Through Bad Experience

Read today's tip or listen to it on podcast.

Published: Thursday, May 6, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 

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