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News : Zappix and GTS Launch Advanced CX and Call Center Capabilities

#contactcenterworld, @izappix

Burlington, MA, USA, Apr 17, 2024 - Zappix and GTS have launched their advanced Customer Engagement Solutions and Call Center Operational Enhancements for North American enterprises and government clients, marking a significant step forward in customer service and operational efficiency.

A key highlight of the partnership is the joint deep integration work achieved with Cloud Contact Center Solutions including Genesys Cloud and Amazon Connect. Leveraging GTS's expertise in Genesys Integration and Amazon Connect Integration on the Genesys and AWS platforms and Zappix's innovative Visual IVR Technology that seamlessly integrates with both, clients are now equipped with a comprehensive solution that brings advanced visual and digital functionality to customers while bridging digital and voice interactions.

"We are thrilled to partner with GTS to deliver cutting-edge CX and Call Center Operational Enhancements to our clients," said Bob Barrows, VP of Global Partnerships at Zappix. "By combining our Visual IVR Technology with GTS's expertise with Genesys and AWS, we are revolutionizing the way businesses engage with their customers. This collaboration underscores our commitment to driving innovation and delivering tangible results for our clients."

"This partnership between GTS and Zappix brings together the best of both worlds in Customer Experience Solutions and Call Center Operational Enhancements," says Ram Agarwal, Founder and CEO at Global Technology Solutions. "Together, we're not just enhancing Customer Experience Solutions; we're setting a new benchmark for excellence and innovation in the industry."

#contactcenterworld, @izappix

Posted by Veronica Silva Cusi, news correspondent
Source: https://tech.einnews.com


About Zappix:
Company LogoZappix transforms the user journey during contact center interactions. The cloud-based Zappix Visual IVR On-Demand platform provides a full visual experience for customers, increasing self-service rates, reducing costs, and providing up-sell opportunities, while improving customer satisfaction.
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Published: Thursday, April 18, 2024

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2024 Buyers Guide Contact Center Assessments

 
1.) 
HiringBranch

Skills-Based Hiring Assessment
HiringBranch makes it easy for hiring teams to define the unique ‘recipes’ of soft skills they need for the roles they’re hiring for - and then hire for them. HiringBranch’s AI soft skills assessment measures candidates based on the presence of unique combinations of soft skills needed for a given position. That means recruiters can know who will do the job well, before giving them the job with 99% accuracy! Our skills-based talent assessments shortlist top-talent candidates not only based on what candidates say but also how they say it, providing meaningful results for in-house hiring teams with high-volume hiring needs, like contact centres.

2.) 
Snapshotz

Snapshotz
Snapshotz is a web-based audit tool with strong analytics that helps large and small organisations understand and benchmark customer experience delivery. Snapshotz reports contain validated CX practices, technology use and operational metrics from over 3,000+ customers globally. These are benchmarked against the ISO 18295 customer service standard, digital service delivery, health & safety and mental health and other global standards enabling validated roadmaps for CX strategy and investment
 

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