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News : Zappix and OP360 Partner to Deliver Seamless Customer Experience Solutions

#contactcenterworld, @izappix, @op360official

Burlington, MA, USA, May 30, 2023 - Zappix, a provider of cloud-based Digital Self-Service solutions, has partnered with OP360, a challenger BPO, to create a strategic alliance aimed at elevating their services and offering seamless customer experience solutions to companies of all scales.

The partnership will combine OP360's expertise in delivering end-to-end customer experience solutions with Zappix's digital self-service platform, enabling businesses to offer personalized, real-time self-service options to their customers across all channels.

"We are excited to join forces with OP360 and leverage our synergetic strengths to deliver unparalleled self-service solutions to businesses," said Yossi Abraham, President and CEO of Zappix. "Zappix offers an array of automation and digital customer engagement services that can be easily integrated with OP360's solutions to enable businesses to deliver exceptional customer experiences."

"I am delighted to announce our collaboration with Zappix, which will enable us to offer our clients a cutting-edge, real-time self-service solution. This partnership empowers businesses to meet their customers' support demands by providing instant assistance, ultimately enhancing customer satisfaction and delivering exceptional experiences." Megan Bassler, VP of Strategic Partnerships at OP360

#contactcenterworld, @izappix, @op360official

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com


About Zappix:
Company LogoZappix transforms the user journey during contact center interactions. The cloud-based Zappix Visual IVR On-Demand platform provides a full visual experience for customers, increasing self-service rates, reducing costs, and providing up-sell opportunities, while improving customer satisfaction.
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Today's Tip of the Day - Call-backs

Read today's tip or listen to it on podcast.

Published: Wednesday, May 31, 2023

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2024 Buyers Guide Automated Call Distributors

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

 

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