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News : Zappix and Partner Intelidata Announce Mitsui Sumitomo Seguros as Newest Visual IVR Customer

#contactcenterworld, @izappix

Burlington, MA, USA, Oct 12, 2021 -- Mitsui Sumitomo customers in Brazil will now enjoy an automated process when searching for information about the status of a claim, viewing payment history, or requesting a copy of their insurance policy or other documents. The Brazilian branch of Mitsui Sumitomo, a member of a global insurance group, automated their customer service for these customer calls to speed up interactions and improve customer satisfaction. The hybrid system empowers users with visual self-service via Zappix Visual IVR and allows customers to transfer to a live customer service representative if needed.

"Zappix Visual IVR is an innovative solution that brings visual and audio self-service to our customer experience journey," says Bruno Porte, Director of IT, Claims, and Operations at Mitsui Sumitomo. "When one of our customers calls the contact center for support, they are provided with an option in our IVR (Interactive Voice Response) to use visual self-service. When they choose that option, a text message is sent with a link to the customer’s mobile device. They can then begin the visual experience with menus and audio prompts to guide them step by step through sending documents, finalizing the receipt of the claim amount, and other use cases."


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"The Zappix Visual Self-Service solution brings cutting-edge technology and benefits to our customers like Mitsui," said Alvaro Castro, president of Intelidata. "Even with the expected growth of its customer portfolio, Mitsui Sumitomo will be able to handle the increase in incoming call volumes without having to expand the contact center, thanks to the deflection of calls to digital self-service channels."

"We are excited to add Mitsui Sumitomo to our portfolio of customers using Zappix Visual IVR, expanding our services in Latin America," said Yossi Abraham, President of Zappix. "AI-powered digital self-service is transforming the customer experience for insurers and their customers. We are happy to work at the forefront of this market and deliver these benefits to Mitsui Sumitomo's customers."

#contactcenterworld, @izappix

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com


About Zappix:
Company LogoZappix transforms the user journey during contact center interactions. The cloud-based Zappix Visual IVR On-Demand platform provides a full visual experience for customers, increasing self-service rates, reducing costs, and providing up-sell opportunities, while improving customer satisfaction.
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Today's Tip of the Day - Do You Divert Calls Between Offices?

Read today's tip or listen to it on podcast.

Published: Wednesday, October 13, 2021

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2021 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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