News : Zappix Announces a Voice Activated Visual IVR
Boston, MA, USA, Jan 14, 2016 -- Zappix, a Smartphone Visual IVR provider, announced that its Visual IVR software suite platform now supports voice enabled commands for integrating with the visual IVR prompts. The new voice capability enables a better and smoother Visual IVR experience. Users can now search for problems, solutions and even their channel of choice using speech, and receive visual prompts on their SmartPhone.
"We built our mobile platform to provide a real omni-channel customer experience with multiple communications paths and with our new capabilities, it is easier than ever for customer to find the right path and the preferred method of communication to reach the right department within the service provider. In both live voice and non-voice live and self service channels, resulting in increased satisfaction," says Zappix Chairman, Avner Schneur.
Posted by Veronica Silva Cusi, news correspondent
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The Zappix cloud-based multichannel cross-OS mobile customer support solution enables companies to deliver and maintain a visual, intuitive customer care experience on mobile devices. The Zappix solution has grown rapidly to support hundreds of companies that provide consumers a streamlined way to reach customer service through a Smartphone visual IVR and mobile self service options. The continually expanding list of Zappix-supported organizations includes insurance companies, utility companies, banks, internet and mobile service providers, retailers, airlines and government agencies.
Published: Friday, January 15, 2016