News : Zappix Announces a Voice Activated Visual IVR
Boston, MA, USA, Jan 14, 2016 -- Zappix, a Smartphone Visual IVR provider, announced that its Visual IVR software suite platform now supports voice enabled commands for integrating with the visual IVR prompts. The new voice capability enables a better and smoother Visual IVR experience. Users can now search for problems, solutions and even their channel of choice using speech, and receive visual prompts on their SmartPhone.
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"We built our mobile platform to provide a real omni-channel customer experience with multiple communications paths and with our new capabilities, it is easier than ever for customer to find the right path and the preferred method of communication to reach the right department within the service provider. In both live voice and non-voice live and self service channels, resulting in increased satisfaction," says Zappix Chairman, Avner Schneur.
Posted by Veronica Silva Cusi, news correspondent
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Zappix transforms the user journey during contact center interactions. The cloud-based Zappix Visual IVR On-Demand platform provides a full visual experience for customers, increasing self-service rates, reducing costs, and providing up-sell opportunities, while improving customer satisfaction.
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