Burlington, MA, USA, March, 2017 -- Zappix, a smartphone Visual IVR software provider, has announced a Visual IVR for healthcare solution.
The new healthcare offering from Zappix offers a call experience for healthcare patients and customers with a visual representation of an Interactive Voice Response (IVR) call menu on a smartphone or computer screen.
The Zappix healtcare solution is HIPPA-compliant; protecting the privacy and security of health information by addressing the technical and non-technical required safeguards.
Customers calling from their smartphones can now utilize a better visual call experience during the call by utilizing the smartphone display and simply select responses by touch from the list of options displayed on their screen from information, schedule, appointments - setting, rescheduling, canceling and more all during a voice call or just from the app.
"I’m excited to see our new healthcare solution," said Avner Schneur CEO of Zappix. "The Zappix smartphone Visual IVR for healthcare providers takes engagement to a new level by providing omni-channel access – such as telephony (phone calls), mobile forms, videos, images, PDFs, email, text messaging (SMS), web and social media," added Schneur, "and, Zappix tracks all patient interactions on the platform; giving the providers valuable data on their patients’ interactions with voice channel, social media or self-service options, thereby allowing analysis of cross-channel consumer behavior, trend identification and consumer satisfaction measurement."
"Voice IVRs phone menus can be annoying when they don’t serve their purpose — convenience. Long winded prompts, On-hold music and endless loops can ruin a customer’s experience in the blink of an eye," said Gal Steinberg, Zappix’s VP of Marketing. "We are committed to improve customer service and our new health solution allows retails customers to enjoy the benefits of a state-of-the-art Visual IVR that was designed for smartphones, they can learn about procedures, schedule and reschedule appointments and eventually speak with customer service directly if needed from their smartphones. Using the Zappix Visual-IVR as part of our dedication to top-quality customer service. Zappix offers consistency and continuity across all the multiple touch points used by a customer."
Posted by Veronica Silva Cusi, news correspondent
Zappix transforms the user journey during contact center interactions. The cloud-based Zappix Visual IVR On-Demand platform provides a full visual experience for customers, increasing self-service rates, reducing costs, and providing up-sell opportunities, while improving customer satisfaction.
Published: Monday, March 13, 2017
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