#contactcenterworld, @izappix, @talkdesk
Burlington, MA, USA, Nov 2, 2021 -- Zappix, an On-Demand Visual Self-Service provider, announced an expanded partnership with Talkdesk, a global customer experience provider for customer-obsessed companies, to offer integrated Self-Service Solutions for Talkdesk customers. The partnership combines the Talkdesk cloud-based contact center platform with scalable Zappix visual self-service solutions to resolve customer inquiries, improve customer satisfaction, reduce costs, and grow revenues.
"The demands placed on today’s contact centers require more innovative, flexible, and customer-centric solutions that provide a tailored experience and allow customers to interact with brands through their channel of choice," said Robert Gavin, vice president of alliances, Talkdesk. "Zappix is helping to answer the call of a digital-first world. Now it’s easier than ever to integrate mobile-oriented, self-service solutions like Zappix Visual IVR into Talkdesk contact centers to give businesses a better way to drive great customer and agent experiences."
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"We’re excited to expand our partnership with Talkdesk, a company just as committed as we are to delivering innovative digital solutions to modern customers," said Yossi Abraham, president, Zappix. "Talkdesk understands the critical role self-service and automation play in today’s customer experience landscape, and delivers a cutting edge platform that enhances Zappix implementations."
Posted by Veronica Silva Cusi, news correspondent
Zappix transforms the user journey during contact center interactions. The cloud-based Zappix Visual IVR On-Demand platform provides a full visual experience for customers, increasing self-service rates, reducing costs, and providing up-sell opportunities, while improving customer satisfaction.
Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom, and Zumiez rely on Talkdesk to power their customer interactions.
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