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News : Zappix Announces Expansive Integration with Salesforce.com for their Self-Service Automation Platform

#contactcenterworld, @izappix, @salesforce

Burlington, MA, USA, Dec 13, 2022 -- Zappix, a Visual Self-Service provider, has announced the launch of comprehensive Salesforce pre-built integrations for their solution, enhancing automation throughout the entire user journey.

For the last several years, Zappix clients have been able to push and pull information via APIs to automate self-service inquiries. Zappix has further advanced these capabilities by enabling clients to push user journey actions to CRM systems in real time. It allows agents to view consumer journeys in real time and assist in quick resolution of their inquiries. In addition, the Zappix Agent Assist service is now integrated with Salesforce to simplify and ease the customer interaction process for agents.

"As Zappix operations expand, we are thrilled to optimize our user experience for our clients. This includes increasing the number of capabilities Zappix solutions can provide," said Yossi Abraham, President and CEO at Zappix. "Zappix-supported contact centers can now take full advantage of our newest Salesforce out-of-the-box integrations, and enhanced automation capabilities, to enhance customer experience, automate workflows, and improve their staff efficiency."

Zappix’s integration capabilities are compatible with contact center applications and allow agents to collect data digitally, in real-time, supporting multiple use cases.

#contactcenterworld, @izappix, @salesforce

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com


About Zappix:
Company LogoZappix transforms the user journey during contact center interactions. The cloud-based Zappix Visual IVR On-Demand platform provides a full visual experience for customers, increasing self-service rates, reducing costs, and providing up-sell opportunities, while improving customer satisfaction.
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About Salesforce:
Company LogoSalesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file management to help companies meet the complex challenges of global customer communication. The company has introduced sforce, a new service that will change how applications are built as significantly as salesforce.com changed how applications are delivered.
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Today's Tip of the Day - Ignore The Issues At Your Peril

Read today's tip or listen to it on podcast.

Published: Wednesday, December 14, 2022

Printer Friendly Version Printer friendly version

2024 Buyers Guide Help Desk Software

 
1.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

2.) 
LiveAgent

LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.

3.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
 

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