#contactcenterworld, @izappix, @salesforce
Burlington, MA, USA, Dec 13, 2022 -- Zappix, a Visual Self-Service provider, has announced the launch of comprehensive Salesforce pre-built integrations for their solution, enhancing automation throughout the entire user journey.
For the last several years, Zappix clients have been able to push and pull information via APIs to automate self-service inquiries. Zappix has further advanced these capabilities by enabling clients to push user journey actions to CRM systems in real time. It allows agents to view consumer journeys in real time and assist in quick resolution of their inquiries. In addition, the Zappix Agent Assist service is now integrated with Salesforce to simplify and ease the customer interaction process for agents.
"As Zappix operations expand, we are thrilled to optimize our user experience for our clients. This includes increasing the number of capabilities Zappix solutions can provide," said Yossi Abraham, President and CEO at Zappix. "Zappix-supported contact centers can now take full advantage of our newest Salesforce out-of-the-box integrations, and enhanced automation capabilities, to enhance customer experience, automate workflows, and improve their staff efficiency."
Zappix’s integration capabilities are compatible with contact center applications and allow agents to collect data digitally, in real-time, supporting multiple use cases.
#contactcenterworld, @izappix, @salesforce
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com
About Zappix:
Zappix transforms the user journey during contact center interactions.
The cloud-based Zappix Visual IVR On-Demand platform provides a full visual experience for customers, increasing self-service rates, reducing costs, and providing up-sell opportunities, while improving customer satisfaction.
About Salesforce:
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file management to help companies meet the complex challenges of global customer communication. The company has introduced sforce, a new service that will change how applications are built as significantly as salesforce.com changed how applications are delivered. 
Published: Wednesday, December 14, 2022
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