News : Zappix Announces Full Suite of Visual IVR Clients
Burlington, MA, USA, March 10, 2016 -- Zappix, a Smartphone Visual IVR provider, announced that its Visual IVR software suite platform has expanded and now supports Apple Watch clients. This is in addition to the previously supported native Android and iPhone , and web-based HTML 5 Smartphone IVR apps capabilities.
" We built our Visual IVR platform to provide a real omnichannel customer experience on the server side and the client side with multiple communications paths," said Zappix Chairman, Avner Schneur.
Companies using this platform can realize significant reductions in app development costs while giving service-seeking customers exactly what they want and need-- better agent interactions driven by automation, self-service, around-the-clock accessibility and enhanced mobile/web convenience.
Posted by Veronica Silva Cusi, news correspondent
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The Zappix cloud-based multichannel cross-OS mobile customer support solution enables companies to deliver and maintain a visual, intuitive customer care experience on mobile devices. The Zappix solution has grown rapidly to support hundreds of companies that provide consumers a streamlined way to reach customer service through a Smartphone visual IVR and mobile self service options. The continually expanding list of Zappix-supported organizations includes insurance companies, utility companies, banks, internet and mobile service providers, retailers, airlines and government agencies.
Published: Monday, March 14, 2016