Boston, MA, USA, June 13, 2017 -- The partnership will allow customers to benefit from integration of Zappix VIVR (Visual Integrated Voice Response) with Avaya call center capabilities. Customers will be able to leverage Zappix integrated analytics and gain high value insight faster quickly and efficiently analyze massive volumes of data with ultimately allows Zappix customers reduction of cost while dramatically improve customer satisfaction and positively impact their Net Promoter Score ™ (NPS).
"We are excited to partner with Swampfox, and include a seamless integration between existing Avaya IVRs our Visual IVR," said Zappix CEO and president, Avner Schneur. "We built our mobile platform to give companies multiple communications paths that facilitate live agent interaction, voice and non-voice assistance and a variety of self-service options. The expertise of Swampfox provides businesses extensive experience in VoiceXML, CCXML (outbound, complex call control, call recording, conferencing, call redirection, etc.), SIP, Video/IVVR and knows the internals of Experience Portal and Voice Portal better than any other integrator."
"We're proud to partner our Contact Center applications that enable outstanding customer experiences with Zappix," said Bob Cooper, the CEO of Swampfox. "Integrating with the Zappix Smartphone Visual IVR app for Web, iPhone and Android further extends the options available for our business clients to use Visual IVR capabilities."
#contactcenterworld, @izappix, @SwampfoxCx
Posted by Veronica Silva Cusi, news correspondent
Zappix transforms the user journey during contact center interactions. The cloud-based Zappix Visual IVR On-Demand platform provides a full visual experience for customers, increasing self-service rates, reducing costs, and providing up-sell opportunities, while improving customer satisfaction.
Published: Wednesday, June 14, 2017
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