News : Zappix Announces Voice-activated Visual IVR
Boston, MA, USA, Dec 17, 2015 -- Zappix, a Smartphone Visual IVR provider, announced that its software suite platform now supports voice-enabled commands for integrating Visual IVR prompts. This new voice capability provides a better, smoother Visual IVR experience. Users can now search for problem solutions and make channel choices audibly while receiving visual prompts on their SmartPhone.
Zappix also provides companies with convenience and control, giving them the ability to create, deploy or update a visual IVR solution on native iPhone, Android and Tablets as well as on the mobile web, all with the push of a button.
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Posted by Veronica Silva Cusi, news correspondent
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More Editorial From Zappix
The Zappix cloud-based multichannel cross-OS mobile customer support solution enables companies to deliver and maintain a visual, intuitive customer care experience on mobile devices. The Zappix solution has grown rapidly to support hundreds of companies that provide consumers a streamlined way to reach customer service through a Smartphone visual IVR and mobile self service options. The continually expanding list of Zappix-supported organizations includes insurance companies, utility companies, banks, internet and mobile service providers, retailers, airlines and government agencies.
Published: Friday, December 18, 2015
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