News : Zappix Announces Voice-activated Visual IVR
Boston, MA, USA, Dec 17, 2015 -- Zappix, a Smartphone Visual IVR provider, announced that its software suite platform now supports voice-enabled commands for integrating Visual IVR prompts. This new voice capability provides a better, smoother Visual IVR experience. Users can now search for problem solutions and make channel choices audibly while receiving visual prompts on their SmartPhone.
Zappix also provides companies with convenience and control, giving them the ability to create, deploy or update a visual IVR solution on native iPhone, Android and Tablets as well as on the mobile web, all with the push of a button.
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Posted by Veronica Silva Cusi, news correspondent
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Zappix transforms the user journey during contact center interactions. The cloud-based Zappix Visual IVR On-Demand platform provides a full visual experience for customers, increasing self-service rates, reducing costs, and providing up-sell opportunities, while improving customer satisfaction.
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