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News : Zappix Deploys Identity Management Capabilities integrated with Visual Self-Service Solution

#contactcenterworld, @izappix

Burlington, MA, USA, Oct, 2022 -- Identity Management also called identity and access management (IAM), is the discipline for verifying users’ identity and the level of access allowed to a particular system. The main goal of identity management is to ensure that only authenticated users are granted access to the specific applications, systems, or IT environments for which they are authorized. Zappix has completed integration to Identity Management systems and provides an end-to-end solution for Visual Self-Service.

A MEF white paper, "Mobile Network Solutions for Identity Verification powered by Twilio," found that businesses report that authenticating customers and prospects is one of their organization's top priorities. Twenty-five percent (25%) of enterprises attribute most of their customer churn to issues with identity and authentication processes, with Fintech, Healthcare, and Ecommerce reporting even higher levels of related churn, according to that white paper.

"Zappix’s goal is to make the consumer user journey when using Self-Service to be as successful and easy as possible. Integration with Identity Management systems is pivotal in improving that journey," said Prakash Guggilam, Zappix CTO. "We are continuously looking to bring pre-integrated solutions to expedite the onboarding process and expand the capabilities of Zappix".

#contactcenterworld, @izappix

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com


About Zappix:
Company LogoZappix transforms the user journey during contact center interactions. The cloud-based Zappix Visual IVR On-Demand platform provides a full visual experience for customers, increasing self-service rates, reducing costs, and providing up-sell opportunities, while improving customer satisfaction.
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Today's Tip of the Day - Double Standards

Read today's tip or listen to it on podcast.

Published: Wednesday, October 12, 2022

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2024 Buyers Guide Inbound Call Handling Services

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Digital Wholesale Solutions

International Inbound (ITFS & DID's) & Int'l Two Way Voice (SIP Trunks)
Digital Wholesale Solutions (formerly Daisy Worldwide) specialise in Global Inbound ITFS and DID Services from 160 countries (covering 7,000+ cities).

We also have International SIP Trunk (66 Countries) – where numbers are presented in a local format.

3.) 
Vads

VADS Inbound Contact Center
VADS Inbound Contact Center Services provide live operators who answer incoming calls as you would yourself. A team of professional script writers is available to help you script a greeting and experience programmers will set up a time and money saving program. Our unique approach to call center services is client-focused, and takes each project’s unique needs into account to our client’s satisfaction. We offer solution as part of our service to keep you in touch with your client and drive sales.

- Customer Service
- Walk In Center
- Service Desk
 

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