#contactcenterworld, @izappix, @czentrix
Burlington, MA, USA, Sept, 2021 -- Zappix, an On-Demand Visual Self-Service provider, has expanded its digital customer service offering by integrating video call and text chat solutions from C-Zentrix into the flagship Zappix Visual IVR solution, as well as its other visual self-service offerings.
"C-Zentrix has always created and cultivated innovation in contact center technology and enhancing customer experience, which is why we are glad to integrate with Zappix," said Saket Setu, C-Zentrix CEO and Co-Founder. "This deep integration with CZ Video Chat and CZ Chat will enhance contact center interactions and bring innovative digital transformation to more businesses around the world."
Sponsor message - content continues below this message
2022 '17th annual' Global Contact Center World Awards NOW OPEN
Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!
Content continues ….
"The team at Zappix strives to constantly improve the capabilities of our Visual Self-Service suite, and the C-Zentrix video call and text chat solutions help expand our offering even further," said Yossi Abraham, Zappix president. "Integrating video conferencing and text chat technology enhances the omni-channel capabilities we provide our customers and supports their agents with advanced in-call options."
Posted by Veronica Silva Cusi, news correspondent
Zappix transforms the user journey during contact center interactions. The cloud-based Zappix Visual IVR On-Demand platform provides a full visual experience for customers, increasing self-service rates, reducing costs, and providing up-sell opportunities, while improving customer satisfaction.
C-Zentrix is a complete Omnichannel Customer Experience solution which provides all customer touchpoints (Telephony, Chat, Bot, Social Media, Video call and SMS) and integrates with our Helpdesk CRM or even 3rd party CRM and offers 360° customer engagement experience. Apart from Omnichannel, all the channels are separately available. Most of the deployments are on cloud but we are flexible to on-prem deployment as well.
Published: Monday, September 13, 2021
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.
CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.
This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.
*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.
|4.)||Teckinfo Solutions Pvt. Ltd.|
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.
InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.