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News : Zappix Expands Its On-Demand Visual Self-Service Offering With C-Zentrix Video Call and Text Chat Integrations

#contactcenterworld, @izappix, @czentrix

Burlington, MA, USA, Sept, 2021 -- Zappix, an On-Demand Visual Self-Service provider, has expanded its digital customer service offering by integrating video call and text chat solutions from C-Zentrix into the flagship Zappix Visual IVR solution, as well as its other visual self-service offerings.

"C-Zentrix has always created and cultivated innovation in contact center technology and enhancing customer experience, which is why we are glad to integrate with Zappix," said Saket Setu, C-Zentrix CEO and Co-Founder. "This deep integration with CZ Video Chat and CZ Chat will enhance contact center interactions and bring innovative digital transformation to more businesses around the world."

"The team at Zappix strives to constantly improve the capabilities of our Visual Self-Service suite, and the C-Zentrix video call and text chat solutions help expand our offering even further," said Yossi Abraham, Zappix president. "Integrating video conferencing and text chat technology enhances the omni-channel capabilities we provide our customers and supports their agents with advanced in-call options."

#contactcenterworld, @izappix, @czentrix

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com


About Zappix:
Company LogoZappix transforms the user journey during contact center interactions. The cloud-based Zappix Visual IVR On-Demand platform provides a full visual experience for customers, increasing self-service rates, reducing costs, and providing up-sell opportunities, while improving customer satisfaction.
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About C-Zentrix:
Company LogoC-Zentrix is a complete Omnichannel Customer Experience solution which provides all customer touchpoints (Telephony, Chat, Bot, Social Media, Video call and SMS) and integrates with our Helpdesk CRM or even 3rd party CRM and offers 360° customer engagement experience. Apart from Omnichannel, all the channels are separately available. Most of the deployments are on cloud but we are flexible to on-prem deployment as well.
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Today's Tip of the Day - Let Your Agents Do the Talking

Read today's tip or listen to it on podcast.

Published: Monday, September 13, 2021

Printer Friendly Version Printer friendly version

2024 Buyers Guide Computer Telephony Integration

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
AMC Technology

DaVinci
DaVinci provides Computer Telephony Integration (CTI) to a library of pre-built applications + UXiPaaS (User Experience Integration Platform as a Service) built specifically for contact centers. As contact center needs evolve, organizations need to have access to extend or create new functionality, without waiting to be a part of a software roadmap. Get the benefits of CTI within your CRM like screen pop, click-to-dial, screen transfer, speed dial and more, but future-proof your contact center so you can expand and integrate how and when you want.

3.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.

4.) 
PhoneIQ

PhoneIQ
What is PhoneIQ?
PhoneIQ is the modern cloud phone system and contact center platform built exclusively for companies on Salesforce. Our all-in-one cloud communications platform brings together power dialing, local presence, voicemail drop, Salesforce call routing, call recording and a complete PBX replacement that lives within your CRM. With support for desktop, mobile, and desk phones, PhoneIQ works seamlessly at the office or remote, logging all interactions in Salesforce and generating reports in real-time.

Best For
Companies using Salesforce and looking for a phone system, dialer, or contact center software that provides deep integration capabilities with their CRM and expert Salesforce support.

5.) 
PRILINK

Easy Contact Center Traffic Analytics (Ec2Traffic)
Prilink Ec2Traffic provides network traffic analytics (NTA) for Internet, SIP Trunk and WebRTC traffic for on-premises and cloud Contact Centers.

Ec2Traffic analyzes network layer 2 to 4, RTP and SRTP packet loss and SIP protocols in real-time from the demarcation point or network edge, generating NTA metadata and requires little telemetry bandwidth.

Ec2Traffic provides:

- Year-round NTA metadata

- Daily CSV files upload to Customer business applications

- Capture packet to Wireshark for Deep Packet Inspection (DPI)

- detect traffic anomalies

- and more ....

6.) 
The Primas Group

Primas CX
Primas CX is a CTI-based contact center enhancement suite that takes your contact center software to the next level.
It provides a set of tools that every contact center needs, over and above their vendor features.

*Advanced Call Back in Queue & SMS in Queue
*Agent Screen Pop
*Chatbot Automation
*Welcome Back Greeting
*Post Contact Survey
*Dropped Call Reconnect
*Digital Front Door & Many more

As a Vendor Agnostic ISV, we pride ourselves on delivering the best COTS & Custom solutions for any contact center in any industry.


 

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