News : Zappix Inc Unveils Mobile Customer Care Solution
Boston, MA, Nov 7, 2013 -- Zappix unveils its enterprise-class Utility customer care Visual IVR and Self-Service mobile app solution that is based on its Cloud-based multi-channel consumer engagement mobile platform.
Water, gas and electric utilities of any size are now able to provide an intuitive, convenient and adaptive experience to their customers on iPhones and Android smartphones. Utility’s customers can navigate smart visual menus on the phone before placing a call and get to the right CSR every time or access self-service options in a multitude of ways whether it is through voice or digital channels using Utility website or on-demand native app capabilities. Not only does this reduce customer frustration associated with annoying IVR options but also empowers them to access self-service on the same device just as they are about to place a call.
Posted by Veronica Silva Cusi, news correspondent
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The Zappix cloud-based multichannel cross-OS mobile customer support solution enables companies to deliver and maintain a visual, intuitive customer care experience on mobile devices. The Zappix solution has grown rapidly to support hundreds of companies that provide consumers a streamlined way to reach customer service through a Smartphone visual IVR and mobile self service options. The continually expanding list of Zappix-supported organizations includes insurance companies, utility companies, banks, internet and mobile service providers, retailers, airlines and government agencies.
Published: Monday, November 11, 2013