Burlington, MA, USA, Nov, 2018 -- Zappix Inc., a Visual IVR industry provider, has partnered with contact center and Customer Experience software company, C-Zentrix to reach new markets and enhance customer service automation and self-service capabilities for the Next-Gen Mobile On-Demand CX platform.
The announcement highlights a global partnership focused on software innovation, integrated solutions, and synergetic business solutions. The partners share a focus on improving customer care and creating omnichannel solutions for corporations looking to increase agent efficiency and customer satisfaction.
"I look forward to working with the team at C-Zentrix to offer powerful solutions for contact centers on multiple continents," said Yossi Abraham, Zappix president. "C-Zentrix solutions are innovative and provide great capabilities to their customers and to potential joint prospects. Zappix Mobile On-Demand Visual IVR solutions help businesses reduce costs, improve call containment, and grow customer loyalty. The synergy is greatly beneficial to our customers."
"Creating and cultivating innovative contact center technology has always been the goal of C-Zentrix," said Saket Setu, C-Zentrix CEO and Co-Founder. "Zappix technology transforms the customer journey during contact center interactions, and provides a great connection to our core mission."
The partnership will greatly enhance the two companies — and benefits both Zappix and C-Zentrix customers and their consumers — by enhancing already robust, comprehensive, and valuable omnichannel, self-service solutions.
Posted by Veronica Silva Cusi, news correspondent
Zappix transforms the user journey during contact center interactions. The cloud-based Zappix Visual IVR On-Demand platform provides a full visual experience for customers, increasing self-service rates, reducing costs, and providing up-sell opportunities, while improving customer satisfaction.
C-Zentrix is a complete Omnichannel Customer Experience solution which provides all customer touchpoints (Telephony, Chat, Bot, Social Media, Video call and SMS) and integrates with our Helpdesk CRM or even 3rd party CRM and offers 360° customer engagement experience. Apart from Omnichannel, all the channels are separately available. Most of the deployments are on cloud but we are flexible to on-prem deployment as well.
Published: Friday, November 30, 2018
|1.)||The House of Contact Centers|
Assess the roadmap to a higher potential for your customer contact center:
• Discover strenghts and opportunities in only 30 minutes.
• Receive a FREE roadmap and actionplan to growth.
• Determine in 39 statements the foundation for a futureproof contact center.
Click on the link below to start your FREE assessment!
Snapshotz is a web-based audit tool with strong analytics that helps large and small organisations understand and benchmark customer experience delivery. Snapshotz reports contain validated CX practices, technology use and operational metrics from over 3,000+ customers globally. These are benchmarked against the ISO 18295 customer service standard, digital service delivery, health & safety and mental health and other global standards enabling validated roadmaps for CX strategy and investment