#contactcenterworld, @izappix, @czentrix

Burlington, MA, USA, Nov, 2018 -- Zappix Inc., a Visual IVR industry provider, has partnered with contact center and Customer Experience software company, C-Zentrix to reach new markets and enhance customer service automation and self-service capabilities for the Next-Gen Mobile On-Demand CX platform.

The announcement highlights a global partnership focused on software innovation, integrated solutions, and synergetic business solutions. The partners share a focus on improving customer care and creating omnichannel solutions for corporations looking to increase agent efficiency and customer satisfaction.

Employee Engagement Awards NOW OPEN!

Enter your center,and compete for this prestigious award to attract new staff and show investors and customers you are #1 in your nation!!

FIND OUT MORE HERE

Content continues ….

"I look forward to working with the team at C-Zentrix to offer powerful solutions for contact centers on multiple continents," said Yossi Abraham, Zappix president. "C-Zentrix solutions are innovative and provide great capabilities to their customers and to potential joint prospects. Zappix Mobile On-Demand Visual IVR solutions help businesses reduce costs, improve call containment, and grow customer loyalty. The synergy is greatly beneficial to our customers."

"Creating and cultivating innovative contact center technology has always been the goal of C-Zentrix," said Saket Setu, C-Zentrix CEO and Co-Founder. "Zappix technology transforms the customer journey during contact center interactions, and provides a great connection to our core mission."

The partnership will greatly enhance the two companies — and benefits both Zappix and C-Zentrix customers and their consumers — by enhancing already robust, comprehensive, and valuable omnichannel, self-service solutions.

#contactcenterworld, @izappix, @czentrix

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com