
#contactcenterworld, @izappix, @czentrix
Burlington, MA, USA, Nov, 2018 -- Zappix Inc., a Visual IVR industry provider, has partnered with contact center and Customer Experience software company, C-Zentrix to reach new markets and enhance customer service automation and self-service capabilities for the Next-Gen Mobile On-Demand CX platform.
The announcement highlights a global partnership focused on software innovation, integrated solutions, and synergetic business solutions. The partners share a focus on improving customer care and creating omnichannel solutions for corporations looking to increase agent efficiency and customer satisfaction.
"I look forward to working with the team at C-Zentrix to offer powerful solutions for contact centers on multiple continents," said Yossi Abraham, Zappix president. "C-Zentrix solutions are innovative and provide great capabilities to their customers and to potential joint prospects. Zappix Mobile On-Demand Visual IVR solutions help businesses reduce costs, improve call containment, and grow customer loyalty. The synergy is greatly beneficial to our customers."
"Creating and cultivating innovative contact center technology has always been the goal of C-Zentrix," said Saket Setu, C-Zentrix CEO and Co-Founder. "Zappix technology transforms the customer journey during contact center interactions, and provides a great connection to our core mission."
The partnership will greatly enhance the two companies — and benefits both Zappix and C-Zentrix customers and their consumers — by enhancing already robust, comprehensive, and valuable omnichannel, self-service solutions.
#contactcenterworld, @izappix, @czentrix
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com
About Zappix:Zappix transforms the user journey during contact center interactions.
The cloud-based Zappix Visual IVR On-Demand platform provides a full visual experience for customers, increasing self-service rates, reducing costs, and providing up-sell opportunities, while improving customer satisfaction.
About C-Zentrix:C-Zentrix is a complete Omnichannel Customer Experience solution which provides all customer touchpoints (Telephony, Chat, Bot, Social Media, Video call and SMS) and integrates with our Helpdesk CRM or even 3rd party CRM and offers 360° customer engagement experience.
Apart from Omnichannel, all the channels are separately available. Most of the deployments are on cloud but we are flexible to on-prem deployment as well.
Published: Friday, November 30, 2018
4.) | Daisee Daisee Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better. Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-... (read more) PH: +61404697151 |
9.) | Voxjar Voxjar Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform. - Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation. - AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale. - Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch. - Long term recording storage for historical analysis All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con... (read more) |