Burlington, MA, USA, Nov, 2018 -- Zappix Inc., a Visual IVR industry provider, has partnered with contact center and Customer Experience software company, C-Zentrix to reach new markets and enhance customer service automation and self-service capabilities for the Next-Gen Mobile On-Demand CX platform.
The announcement highlights a global partnership focused on software innovation, integrated solutions, and synergetic business solutions. The partners share a focus on improving customer care and creating omnichannel solutions for corporations looking to increase agent efficiency and customer satisfaction.
"I look forward to working with the team at C-Zentrix to offer powerful solutions for contact centers on multiple continents," said Yossi Abraham, Zappix president. "C-Zentrix solutions are innovative and provide great capabilities to their customers and to potential joint prospects. Zappix Mobile On-Demand Visual IVR solutions help businesses reduce costs, improve call containment, and grow customer loyalty. The synergy is greatly beneficial to our customers."
"Creating and cultivating innovative contact center technology has always been the goal of C-Zentrix," said Saket Setu, C-Zentrix CEO and Co-Founder. "Zappix technology transforms the customer journey during contact center interactions, and provides a great connection to our core mission."
The partnership will greatly enhance the two companies — and benefits both Zappix and C-Zentrix customers and their consumers — by enhancing already robust, comprehensive, and valuable omnichannel, self-service solutions.
Posted by Veronica Silva Cusi, news correspondent
Zappix transforms the user journey during contact center interactions. The cloud-based Zappix Visual IVR On-Demand platform provides a full visual experience for customers, increasing self-service rates, reducing costs, and providing up-sell opportunities, while improving customer satisfaction.
C-Zentrix is a complete Omnichannel Customer Experience solution which provides all customer touchpoints (Telephony, Chat, Bot, Social Media, Video call and SMS) and integrates with our Helpdesk CRM or even 3rd party CRM and offers 360° customer engagement experience. Apart from Omnichannel, all the channels are separately available. Most of the deployments are on cloud but we are flexible to on-prem deployment as well.
Published: Friday, November 30, 2018
Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.
Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
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|2.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
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|3.)||Call Tracking Metrics|
Execute automated actions based on words spoken by your customer.
Our intelligent word detection and transcription tools make it easier for you to decipher the content of your customer conversations and automate action based on those insights.
Transform the audio of your calls into speaker-organized scripts so you can easily search your call log for specific words from a conversation, or automatically detect when words of intent are spoken by your customer.
Listen in on and highlight common patterns in order to execute triggers to initiate a new action or workflow, such as emailing a manager if the word “cancel” is spoken on a call. You can also set up to automatically redact content from a transcript, such as sensitive health information transmitted on a call.
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.
Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.
Menus are eliminated altogether and contact centres can use a single inbound telephone number.
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SmartSpeech – The Best In Class Speech Analytics Software
An all-inclusive speech analytics application that enables you to visualize your audio using state-of-the-art speech recognition, transcription, and text analytics technologies.
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InTone Suite - Emotion Detection via Voice Analysis
InTone™ is a voice analysis tool geared to detect genuine emotional and cognitive reactions regardless of the speaker’s language or chosen intonation.
It integrates into existing contact center environments and provides realtime indications of both client and agent emotional reactions throughout all ongoing calls. This unique set of indications assists managers and call center representatives to truly understand the client, improve call center performance, easily detect angry calls, elevate training efficiency and provide a tailored customer experience in every single call.
Nemesysco's contact center technology is also available in API and SDK forms.
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|8.)||Voci Technologies Incorporated|
V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.
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Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.
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All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...