Burlington, MA, USA, Feb. 13, 2019 -- The expanded E-Commerce Self-Service solution for retailers handles customer service calls for more disposition codes, increasing the platform’s ability to deflect calls away from contact centers and improving customer service capabilities. The solution, already implemented by multiple large retailers in North America, has proven a success with impressive ROI and significant cost savings.
The announced expansion will provide the opportunity for more retailers to enjoy the benefits of Zappix E-Commerce Self-Service.
Zappix E-Commerce Self-Service transforms the customer experience when interacting with a retailer’s contact center. Visual IVR, instantly accessible On-Demand Apps and seamless integrations to any database or backend system powered by the Zappix RPA engine increase call containment, defer calls away from contact centers, and reduce costs for retailers while creating a modern, digital, and enjoyable CX.
"The current customers and prospects we’ve spoken with are excited by the expanded capabilities of our E-Commerce Self-Service solution," said Yossi Abraham, Zappix president. "By adding new functionality and enabling self-service for additional use cases, Zappix provides a great solution that increases customer satisfaction and reduces the cost for call centers. The Zappix solution also empowers call center agents by reducing the volume of repetitive calls they have to answer and allowing them to focus on high-value, revenue generating calls."
Posted by Veronica Silva Cusi, news correspondent
Zappix transforms the user journey during contact center interactions. The cloud-based Zappix Visual IVR On-Demand platform provides a full visual experience for customers, increasing self-service rates, reducing costs, and providing up-sell opportunities, while improving customer satisfaction.
Published: Thursday, February 14, 2019
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