News : Zappix, Inc. Announces Utility-Focused Service Interruption Management Solution
Burlington, MA, USA, Feb 6, 2019 -- Service Interruption Management by Zappix eases the pressure on utility providers’ call centers during service interruptions by providing their customers with digital self-service solutions that deflect the need to speak with an agent. Automatic service updates maintain continuous communication between utility providers and their customers until service is restored. The solution decreases the number of calls reaching live agents in the call center thanks to Zappix Visual IVR’s high containment rates and reduces the costs and need of overflow staffing.
"Our new solution handles the flood of interrupted service calls easily with Zappix Visual IVR and provides proactive, continuous updates to customers looking for more information until service is restored using RPA and proactive Outbound Engagement," said Yossi Abraham, Zappix president. "Utility providers looking to save time and money can now let Zappix handle calls and customer communication while they focus on restoring service."
Sponsor message - content continues below this message
Employee Engagement Awards NOW OPEN!
Enter your center,and compete for this prestigious award to attract new staff and show investors and customers you are #1 in your nation!!
Content continues ….
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Be Prepared!
More Editorial From Zappix
Zappix transforms the user journey during contact center interactions. The cloud-based Zappix Visual IVR On-Demand platform provides a full visual experience for customers, increasing self-service rates, reducing costs, and providing up-sell opportunities, while improving customer satisfaction.
Published: Friday, February 8, 2019
|Amazon Web Services|
Amazon Web Services is a collection of remote computing services that together make up a cloud computing platform, offered over the Internet by Amazon.com. The most central and well-known of these ser...
Accenture is a global management consulting, technology services and outsourcing company. Accenture collaborates with its clients to help them become high-performance businesses and governments. With ...
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.