News : Zappix Inc. Launches Digital Feedback Solution as Part of New Survey Offering
Burlington, MA, USA, April 3, 2019 -- A provider in On-Demand Customer Service Solutions including Visual IVR has enhanced its survey capabilities, adding proactive customer feedback opportunities and more robust insights. The enhancements to its new digital survey offering connect businesses to customer feedback and enrich the business decision-making process.
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Feedback surveys are fully customizable and easily tailored to any use case. Reach out to customers to retrieve feedback for a retailer after a call to the call center, distribute evaluation forms after a conference and automatically collect results, encourage customer service feedback after technician visits, healthcare appointments, and more.
"The new Zappix Digital Feedback Solution allows customers to access surveys through QR codes, text messages, embedded links, and other digital channels," said Yossi Abraham, Zappix president. "Managers and project leaders are then immediately sent an email containing individual survey results, or given access to a tabulated summary of results organized by customizable categories and variables."
Posted by Veronica Silva Cusi, news correspondent
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