News : Zappix Inc. Offers BPO Vendors Opportunities via On-Demand Self-Service Solutions
Burlington, MA, USA, April 10, 2019 -- A provider in On-Demand Customer Service Solutions including Visual IVR is partnering with Business Process Outsourcing vendors to offer self-service customer experiences (CX) and Robotic Process Automation (RPA) to simultaneously improve bottom lines for BPOs and save their clients money.
"Customers today want to use Self-Service solutions. Zappix Visual IVR and On-Demand Apps add cutting-edge options to BPO deliverables, and allow for faster scaling and new program onboarding," said Yossi Abraham, Zappix president. "The innovative Zappix suite of products helps BPOs increase containment rates, reduce average handle time, and relieve pressure during call volume spikes, all while improving customer experience."
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Posted by Veronica Silva Cusi, news correspondent
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Zappix transforms the user journey during contact center interactions. The cloud-based Zappix Visual IVR On-Demand platform provides a full visual experience for customers, increasing self-service rates, reducing costs, and providing up-sell opportunities, while improving customer satisfaction.
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