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News : Zappix, Inc. Unveils New Actionable Analytics Capabilities

#contactcenterworld, @izappix

Burlington, MA, USA, Dec 4, 2018 -- Zappix, Inc., a Visual IVR provider, has added new Actionable Analytics to the Zappix Analytics Suite supporting the full Zappix portfolio of services. Zappix’s cloud-based Next-Gen Self-Service platform provides enterprises and organizations with a solution designed to improve the user journey during contact center interactions without the need to download a native app or connect to a live agent.


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"The new Zappix Actionable Analytics module is a great addition to our analytics suite," said Yossi Abraham, Zappix president. "Our Mobile On-Demand Visual IVR platform provides great value to both users and enterprises, and Actionable Analytics’ personalized insights allow our customers a proactive approach towards continuous improvement."

"By analyzing time series data with our new Actionable Analytics module, we can detect changes in user behavior and/or app performance before corporations hear about it from consumers," said Scott Mattocks, Zappix VP of engineering. "That puts our customers in control of the user experience at all times."

#contactcenterworld, @izappix

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com

Today's Tip of the Day - Multilingual IVR

Read today's tip or listen to it on podcast.

Related Editorial

  • Zappix, Inc. Announces Expansion of Retail E-Commerce Self-Service Solution
  • Zappix, Inc. Announces Utility-Focused Service Interruption Management Solution
  • Zappix Announced an Enhanced Visual IVR with Mobile Video and Image Upload Capability
  • Zappix, Inc. Unveils New Automated Pre/Post Procedure Reminders For Healthcare Providers
  • Zappix Inc. And C-Zentrix Partner to Provide Cloud-Based Customer Center Solution
  • Zappix Inc. Announces New Outbound Engagement Solution

More Editorial From Zappix

  • Zappix, Inc. Announces Expansion of Retail E-Commerce Self-Service Solution
  • Zappix, Inc. Announces Utility-Focused Service Interruption Management Solution
  • Zappix, Inc. Unveils New Automated Pre/Post Procedure Reminders For Healthcare Providers
  • Zappix Inc. And C-Zentrix Partner to Provide Cloud-Based Customer Center Solution
  • Zappix Inc. Announces New Outbound Engagement Solution
  • How Michael's Saved $47,000 in 3 Months with Visual IVR

About Zappix:
Zappix transforms the user journey during contact center interactions. The cloud-based Zappix Visual IVR On-Demand platform provides a full visual experience for customers, increasing self-service rates, reducing costs, and providing up-sell opportunities, while improving customer satisfaction.
       

Published: Thursday, December 6, 2018

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