Burlington, MA, USA, Dec 4, 2018 -- Zappix, Inc., a Visual IVR provider, has added new Actionable Analytics to the Zappix Analytics Suite supporting the full Zappix portfolio of services. Zappix’s cloud-based Next-Gen Self-Service platform provides enterprises and organizations with a solution designed to improve the user journey during contact center interactions without the need to download a native app or connect to a live agent.
"The new Zappix Actionable Analytics module is a great addition to our analytics suite," said Yossi Abraham, Zappix president. "Our Mobile On-Demand Visual IVR platform provides great value to both users and enterprises, and Actionable Analytics’ personalized insights allow our customers a proactive approach towards continuous improvement."
"By analyzing time series data with our new Actionable Analytics module, we can detect changes in user behavior and/or app performance before corporations hear about it from consumers," said Scott Mattocks, Zappix VP of engineering. "That puts our customers in control of the user experience at all times."
Posted by Veronica Silva Cusi, news correspondent
Zappix transforms the user journey during contact center interactions. The cloud-based Zappix Visual IVR On-Demand platform provides a full visual experience for customers, increasing self-service rates, reducing costs, and providing up-sell opportunities, while improving customer satisfaction.
Published: Thursday, December 6, 2018
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