All
Articles
Tips
People
Company
Jobs
Video
Blog
Gallery
Glossary
Store
News : Zappix, Inc. Unveils New Actionable Analytics Capabilities
Burlington, MA, USA, Dec 4, 2018 -- Zappix, Inc., a Visual IVR provider, has added new Actionable Analytics to the Zappix Analytics Suite supporting the full Zappix portfolio of services. Zappix’s cloud-based Next-Gen Self-Service platform provides enterprises and organizations with a solution designed to improve the user journey during contact center interactions without the need to download a native app or connect to a live agent.
Sponsor message - content continues below this message
2019 '14th annual' Global Contact Center World Awards NOW OPEN!
Enter your Center, Strategy, Technology Innovation, People and more into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 50 nations and compete for the most prestigious awards out there!
Content continues ….
"The new Zappix Actionable Analytics module is a great addition to our analytics suite," said Yossi Abraham, Zappix president. "Our Mobile On-Demand Visual IVR platform provides great value to both users and enterprises, and Actionable Analytics’ personalized insights allow our customers a proactive approach towards continuous improvement."
"By analyzing time series data with our new Actionable Analytics module, we can detect changes in user behavior and/or app performance before corporations hear about it from consumers," said Scott Mattocks, Zappix VP of engineering. "That puts our customers in control of the user experience at all times."
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com
Related Editorial
- Zappix, Inc. Announces Expansion of Retail E-Commerce Self-Service Solution
- Zappix, Inc. Announces Utility-Focused Service Interruption Management Solution
- Zappix Announced an Enhanced Visual IVR with Mobile Video and Image Upload Capability
- Zappix, Inc. Unveils New Automated Pre/Post Procedure Reminders For Healthcare Providers
- Zappix Inc. And C-Zentrix Partner to Provide Cloud-Based Customer Center Solution
- Zappix Inc. Announces New Outbound Engagement Solution
More Editorial From Zappix
- Zappix, Inc. Announces Expansion of Retail E-Commerce Self-Service Solution
- Zappix, Inc. Announces Utility-Focused Service Interruption Management Solution
- Zappix, Inc. Unveils New Automated Pre/Post Procedure Reminders For Healthcare Providers
- Zappix Inc. And C-Zentrix Partner to Provide Cloud-Based Customer Center Solution
- Zappix Inc. Announces New Outbound Engagement Solution
- How Michael's Saved $47,000 in 3 Months with Visual IVR
About Zappix:
Zappix transforms the user journey during contact center interactions.
The cloud-based Zappix Visual IVR On-Demand platform provides a full visual experience for customers, increasing self-service rates, reducing costs, and providing up-sell opportunities, while improving customer satisfaction.
Published: Thursday, December 6, 2018
Industry Suppliers | Get Listed |
 | Forrester Forrester Research is an independent technology and market research company that provides advice on existing and potential impact of technology, to its clients and the public. | |
| Eckoh Eckoh is a global provider of Secure Payment and Customer Engagement solutions via our Eckoh Experience Portal as well as Third Party Support. We’ve an international client base and offices in the UK ... (view more) | |
| Bright Pattern Inc Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service.
Bright Pattern’s solution features enterprise-grade architecture that offers n... (view more) | |
| Noble Systems Noble Systems Corporation is a global provider of contact center, workforce engagement, and analytics technologies, offering premise, cloud, and hybrid platforms. Noble Systems has been providing inno... (view more) | |
| Get Listed |
Upcoming Events
Submit Event
 | 2 |
 7587 | Share |