#contactcenterworld, @izappix
Burlington, MA, USA, Dec 15, 2021 -- Zappix, a Visual Self-Service solutions provider, has launched a Claims Management solution empowering users to complete all claim related interactions via a self-service visual bot. The solution allows users to submit forms, upload photos and documents as needed, check claims status with real-time backend integrations, and view FAQ and knowledge base options including videos, documents, and other digital media.
"We are excited to launch a solution tailored for insurance providers that are looking to elevate their customers' digital experience," said Yossi Abraham, Zappix President and CEO. "Our solution is pre-built, ready to be launched in under two weeks, and brings an immediate impact to the customer journey."
AI-powered digital self-service is transforming customer experience for insurance companies and their customers. Zappix looks to capitalize on the market demand for self-service automation with this targeted solution and its years of experience delivering customer experiences across different industries.
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com
About Zappix:
Zappix transforms the user journey during contact center interactions.
The cloud-based Zappix Visual IVR On-Demand platform provides a full visual experience for customers, increasing self-service rates, reducing costs, and providing up-sell opportunities, while improving customer satisfaction.
Published: Friday, December 17, 2021
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