Burlington, MA, USA, Apr 6, 2022 -- Zappix, a Visual Self-Service solutions provider, has launched a new suite of capabilities and functionalities for its Proactive Engagement Solution, unleashing a new generation of success for the product. The Proactive Engagement solution has been helping clients for the last several years in multiple different services such as automated appointment confirmation, sending daily health assessments, delivering important updates to customers exactly when they’re needed, and more. The new, expanded functionality stands to improve ease of use with a new front-end interface allowing clients’ administrators to create and manage messaging.
"I am excited to launch our enhanced Proactive Engagement solution — a solution as convenient for our clients as it is for end users," said Prakash Guggilam, Zappix VP, Engineering. "The ability to pull contact data easily from CRM, ERP, and other backend databases, craft and automate messaging campaigns, and connect to Zappix visual self-service suite has created a solution that allows our clients to proactively engage with their customers with zero operational disruption."
#contactcenterworld, @izappix
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Posted by Veronica Silva Cusi, news correspondent
Source:https://www.prweb.com
About Zappix:
Zappix transforms the user journey during contact center interactions.
The cloud-based Zappix Visual IVR On-Demand platform provides a full visual experience for customers, increasing self-service rates, reducing costs, and providing up-sell opportunities, while improving customer satisfaction.
Published: Thursday, April 7, 2022
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