Burlington, MA, USA, Oct. 2, 2019 -- The partnership between Zappix, a provider in on-demand customer service, and Unimonica, a provider in telecommunications technology, brings the capabilities of Zappix products to an eager Asia-Pacific market.
"Zappix solutions deliver on customers’ desires for fast, easy-to-use, self-service CX in a cost-effective and quick to launch package," said Wing Chan, marketing director of Unimonica. "At Unimonica, we believe that the right understanding and technological edge leads companies towards a successful future, and Zappix brings the edge customer service departments need today."
"The commitment to quality service and technological innovation at Unimonica coupled with their deep knowledge of the APAC market provide perfect synergy to our goals at Zappix," said Yossi Abraham, Zappix president. "We are proud to have Zappix solutions included in the suite of technology offered to clients by Unimonica."
More than 2/3 of customers around the world prefer accessing self-serve customer service before any method, and 88% of global customers expect brands to offer self-service capabilities. Unimonica will continue helping companies meet evolving customer expectations with the help of Zappix On-Demand Customer Service Solutions.
Posted by Veronica Silva Cusi, news correspondent
Zappix transforms the user journey during contact center interactions. The cloud-based Zappix Visual IVR On-Demand platform provides a full visual experience for customers, increasing self-service rates, reducing costs, and providing up-sell opportunities, while improving customer satisfaction.
Published: Friday, October 4, 2019
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