Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK

Upcoming Events

TRAINING IN CONTACT CENTERS

How To Enter the 2020 Members' Choice Awards - For Vendors

HOW TO CELEBRATE INTERNATIONAL CONTACT CENTER WEEK

EMPLOYEE ENGAGEMENT

HOME AGENT TECH & ENVIRONMENTS

News : Zappix Partners with Firstsource to Provide Visual IVR Solutions

#contactcenterworld, @izappix, @firstsource

Burlington, MA, USA, July 15, 2020 -- Zappix, a service provider for Visual-IVR and On-Demand Apps, has partnered with Firstsource Solutions, a global provider of customized Business Process Management (BPM) services, in its vision to transform customer care through self-service and automation. The Zappix solution will add to Firstsource’s capabilities to deliver on-demand, self-service customer support through automated visual interactions.

"On-demand service is the need of the hour. This partnership with Zappix will help Firstsource improve the member experience for our Healthcare clients. We will be using it to empower end-customers with effective self-service options and increase personalized engagement with members and providers," said Venkatgiri Vandali, President, Firstsource Health Plans, and Health Services business.

"The Zappix partnership with Firstsource Solutions provides end-customers with on-demand customer service and a modern customer experience (CX) that has become mission-critical for businesses today," said Yossi Abraham, Zappix president. "This partnership aligns with Firstsource’s Digitally Empowered Contact Center solution, delivering omnichannel interactions with self-service capabilities for end-users while allowing businesses to enjoy being at the forefront of call center technology."

Through this partnership, Zappix will help Firstsource’s clients implement new digital solutions for modern customer service and contact center interactions. 

#contactcenterworld, @izappix, @firstsource

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com/releases/zappix_partners_with_firstsource_to_provide_visual_ivr_solutions/prweb17258717.htm


About Zappix:
Company LogoZappix transforms the user journey during contact center interactions. The cloud-based Zappix Visual IVR On-Demand platform provides a full visual experience for customers, increasing self-service rates, reducing costs, and providing up-sell opportunities, while improving customer satisfaction.
Company RSS Feed   Company Facebook   Company Twitter   Company LinkedIn   Company Profile Page

About Firstsource Solutions:
Company LogoFirstsource employs nearly 27,000 worldwide at 46 centers in the U.S., United Kingdom, India, the Philippines and Sri Lanka, serving more than 100 clients in the banking, insurance, health care, media and telecommunications industries, including 21 companies in the Fortune 500.
  Company Blog   Company RSS Feed   Company Facebook   Company Twitter   Company Instagram   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Allow Enough Space For Data

Read today's tip or listen to it on podcast.

Published: Friday, July 17, 2020

Printer Friendly Version Printer friendly version

2020 Buyers Guide Visual Communications

 
1.) 
Chatvisor

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 
Submit Event

Upcoming Events

15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!

100's of best practice tips and ideas from contact center professionals Read More...
 7
 10479 
Share

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =