Burlington, MA, USA, Sept 23, 2020 -- Zappix customer self-service experiences further enhance the customer experiences HGS Digital delivers with its suite of products and services. With a deep understanding of people and technology as well as business processes including collections and proactive customer care, HGS Digital empowers its customers with automated solutions that leverage Zappix capabilities.
"We are thrilled to be partnering with Zappix to enhance the consumer journey via their mobile self-service technologies. Their platform combined with HGS Digital’s CX expertise allows us to provide our clients with personalized and consistent omnichannel customer experiences," said Jayme Kiester, Vice President of Channel Partnerships for HGS Digital.
"We’re glad to work with HGS Digital delivering the innovative, easy to use, self-service solutions modern consumers demand," said Yossi Abraham, Zappix president. "Zappix digital and visual solutions are becoming an important component of businesses’ digital transformation and HGS Digital is at the forefront of these efforts."
Posted by Veronica Silva Cusi, news correspondent
Zappix transforms the user journey during contact center interactions. The cloud-based Zappix Visual IVR On-Demand platform provides a full visual experience for customers, increasing self-service rates, reducing costs, and providing up-sell opportunities, while improving customer satisfaction.
About HGS Digital LLC:
HGS Digital LLC is a subsidiary of Hinduja Global Solutions.
Published: Friday, September 25, 2020
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