Burlington, MA, USA, March 9, 2021 -- Zappix, a Visual IVR and Customer Self-Service Solutions provider, has partnered and integrated with Lifesize, a global provider of cloud contact center and video meeting solutions, to bring automation, artificial intelligence, and self-service to enterprise customer service communications.
"With the immense expectations for customer experience being placed on today’s contact centers, automated self-service and Visual IVR solutions can make a world of difference in the experience for both customers and agents," said Ashish Seth, general manager of contact center solutions at Lifesize. "Lifesize CxEngage customers have been impressed with Zappix’s ability to give customers a viable self-service option, free up agent capacity and help increase first call resolution."
Using a Visual Interactive Voice Response (IVR) system optimized for mobile users, traditional phone and voice calls into Lifesize CxEngage-powered contact centers are transformed into digital self-service interactions, lowering average handle time (AHT), raising first call resolution rates, and leaving agents available to address more complex customer requests.
"The Zappix partnership with Lifesize provides end customers with on-demand customer service and a modern customer experience that has become mission-critical for businesses today," said Yossi Abraham, Zappix president. "We are glad to be a part of Lifesize’s impressive commitment to offering the most effective enterprise communication solutions by delivering cutting-edge omnichannel interactions with self-service capabilities for end users."
Posted by Veronica Silva Cusi, news correspondent
Zappix transforms the user journey during contact center interactions. The cloud-based Zappix Visual IVR On-Demand platform provides a full visual experience for customers, increasing self-service rates, reducing costs, and providing up-sell opportunities, while improving customer satisfaction.
Headquartered in Austin, TX, Lifesize combines best-in-class, cloud-based video conferencing services with integrated equipment to help you present your business in the best light. Recognized as Frost
Published: Wednesday, March 10, 2021
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.
CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.
This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.
*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.
|4.)||Teckinfo Solutions Pvt. Ltd.|
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.
InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.