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Burlington, MA, USA, March 9, 2021 -- Zappix, a Visual IVR and Customer Self-Service Solutions provider, has partnered and integrated with Lifesize, a global provider of cloud contact center and video meeting solutions, to bring automation, artificial intelligence, and self-service to enterprise customer service communications.
"With the immense expectations for customer experience being placed on today’s contact centers, automated self-service and Visual IVR solutions can make a world of difference in the experience for both customers and agents," said Ashish Seth, general manager of contact center solutions at Lifesize. "Lifesize CxEngage customers have been impressed with Zappix’s ability to give customers a viable self-service option, free up agent capacity and help increase first call resolution."
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Using a Visual Interactive Voice Response (IVR) system optimized for mobile users, traditional phone and voice calls into Lifesize CxEngage-powered contact centers are transformed into digital self-service interactions, lowering average handle time (AHT), raising first call resolution rates, and leaving agents available to address more complex customer requests.
"The Zappix partnership with Lifesize provides end customers with on-demand customer service and a modern customer experience that has become mission-critical for businesses today," said Yossi Abraham, Zappix president. "We are glad to be a part of Lifesize’s impressive commitment to offering the most effective enterprise communication solutions by delivering cutting-edge omnichannel interactions with self-service capabilities for end users."
Posted by Veronica Silva Cusi, news correspondent
Zappix transforms the user journey during contact center interactions. The cloud-based Zappix Visual IVR On-Demand platform provides a full visual experience for customers, increasing self-service rates, reducing costs, and providing up-sell opportunities, while improving customer satisfaction.
Headquartered in Austin, TX, Lifesize combines best-in-class, cloud-based video conferencing services with integrated equipment to help you present your business in the best light. Recognized as Frost
Published: Wednesday, March 10, 2021
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Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.
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Layer One Technologies provides information and communication technology (ICT) services to businesses in the greater Charlotte area. Whatever your cabling needs, we have you covered.
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Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.
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