News : Zappix Visual IVR Expands API Support for Greater Voice IVR Integration
Boston, MA, USA, Oct 20, 2015 -- Zappix, a smartphone Visual IVR provider, announced that its software suite platform now provides a Zappix API Tool Kit for integrating with traditional and third-party voice IVRs to deliver a better, smoother user experience.
The new Zappix API Tool Kit allows companies with traditional voice contact center systems to create a scalable, fully integrated visual IVR that dynamically pulls or pushes information between the visual and voice IVRs as needed.
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Zappix Chairman, Avner Schneur said, "We built the Zappix API Tool Kit platform to allow companies with existing IVR systems to communicate easily with the Zappix Solution and capitalize on its strength without compromising their existing in-place programs. By providing new communications paths and other capabilities such as a call status screen on smartphones, the Zappix Solution lets clients offer their customers better access to live or self-service voice and non-voice channels that increase user satisfaction and a company’s Net Promoter Score (NPS)."
Posted by Veronica Silva Cusi, news correspondent
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Zappix transforms the user journey during contact center interactions. The cloud-based Zappix Visual IVR On-Demand platform provides a full visual experience for customers, increasing self-service rates, reducing costs, and providing up-sell opportunities, while improving customer satisfaction.
Published: Wednesday, October 21, 2015
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