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News : Zappix Visual IVR Expands API Support for Greater Voice IVR Integration
Boston, MA, USA, Oct 20, 2015 -- Zappix, a smartphone Visual IVR provider, announced that its software suite platform now provides a Zappix API Tool Kit for integrating with traditional and third-party voice IVRs to deliver a better, smoother user experience.
The new Zappix API Tool Kit allows companies with traditional voice contact center systems to create a scalable, fully integrated visual IVR that dynamically pulls or pushes information between the visual and voice IVRs as needed.
Zappix Chairman, Avner Schneur said, "We built the Zappix API Tool Kit platform to allow companies with existing IVR systems to communicate easily with the Zappix Solution and capitalize on its strength without compromising their existing in-place programs. By providing new communications paths and other capabilities such as a call status screen on smartphones, the Zappix Solution lets clients offer their customers better access to live or self-service voice and non-voice channels that increase user satisfaction and a company’s Net Promoter Score (NPS)."
Posted by Veronica Silva Cusi, news correspondent
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The Zappix cloud-based multichannel cross-OS mobile customer support solution enables companies to deliver and maintain a visual, intuitive customer care experience on mobile devices. The Zappix solution has grown rapidly to support hundreds of companies that provide consumers a streamlined way to reach customer service through a Smartphone visual IVR and mobile self service options. The continually expanding list of Zappix-supported organizations includes insurance companies, utility companies, banks, internet and mobile service providers, retailers, airlines and government agencies.
Published: Wednesday, October 21, 2015