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News : Zeacom Named UC Collaboration Partner of the Year
Irvine, CA, April 10, 2014 -- Zeacom, an Enghouse Interactive company and provider of multi-channel contact center and business communications solutions, announces that it has been named the 2014 UC Collaboration Partner of the Year by NACR, based on its flexibility and responsiveness in supporting NACR Unified Communications (UC) proposals, sales, and implementations.
Zeacom provides NACR with an industry partner, and through its Zeacom Communications Center software, a multi-channel contact center solution. Communications Center both addresses the needs of today's mid-market enterprise and integrates with widely used communication platforms like Avaya and Microsoft.
"As a leader in the integration of UC collaboration technology for the contact center, NACR counts on the great relationships we have with our partners to provide best-of-breed solutions to our customers," said Bret Lathrop, NACR's Senior Director, Contact Center Practice Lead. "Working with Zeacom has enabled us to accelerate the diversity of our contact center practice and to enhance the value of the UC solutions that NACR delivers to customers."
"For more than 12 years, we have proudly worked side by side with the premier team of industry professionals that is NACR," said John De Los Reyes, Enghouse Interactive's Vice President of Channels Sales. "From day 1, NACR and Zeacom have enjoyed a productive and mutually beneficial partnership, building a track record based on successful contact center and unified communications deployments spanning a wide range of vertical markets.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Set Customer Expectations
More Editorial From Zeacom
Zeacom is a leading provider of advanced Unified Communications (UC) and Contact Center solutions that integrate real-time communication tools such as presence information, contact routing, conferencing, chat, speech recognition and social media with conventional tools such as voicemail, email and fax. Zeacom’s leading edge Business Process Automation (BPA) solutions make it possible to automate repetitive and time consuming business processes, giving you more time to focus on revenue generating activities. Whether you want to improve customer service, enhance employee productivity or simplify work processes, Zeacom Communications Center can help you reach your business goals with exponential ROI.
ConvergeOne is one of the leading business communications specialists. With skills in Cisco based infrastructure, including security and wireless, collaboration, datacentre, virtualisation and storage technology. ConvergeOne works with its clients to deliver real business benefits that result in improved communications and efficiencies business wide.
Published: Friday, April 11, 2014