Login to Network
YES PLEASEI want this offer
NO ThanksSkip this offer
#contactcenterworld, @zehnplus
Zürich, Switzerland 29th November 2017 -- zehnplus, a provider in customer self-service digital solutions, announced the launch of an A.I. driven FAQ product, FAQtool. Now available to companies of all sizes to instantly answer customer questions, directly addressing their top wants and needs, building trust and increasing sales rates.
"The zehnplus team developed this product with three key goals in mind: provide the best possible experience for end customers while helping company's sales rates rise and lifting the burden of their customer care teams. The latest versions of our artificial intelligence knowledge-based software are priced to be easily accessible to every business website in the world." stated Patrick Vögeli, the company’s Managing Director with more than 15 years of customer care experience . "Of questions answered by businesses, over 70% are always the same. With FAQtool, companies can answer these and the most relevant ones automatically, thus saving business valuable time whilst improving service to their customers."
"The FAQ software developed by zehnplus was so much easier to work with compared to other systems we were considering, stated Peter Johansson, Lead Product Support at XING. "It is the only tool that catered to all our needs. The collaboration with the project team has been nothing short of stellar."
About zehnplus GmbH:
Pioneering digital software solutions since 2008 based in Zürich, we are experts with the latest technologies in Customer Interaction, A.I., and robotics for automated processes, together with knowledge and data management, whilst keeping the customer at the forefront of everything we do.
Published: Friday, December 1, 2017
| 1.) |  Aspect Workforce Management Aspect Workforce Management is an award-winning, best-of-breed software solution for enterprise contact centers, designed to help managers accurately and easily forecast staffing requirements to ensure the right agents are available at the right times, across all customer-facing inbound, outbound, blended and back office resources. Taking into account factors such as skill levels, scheduling constraints, regulatory labor restrictions, demand and service level objectives, Aspect Workforce Management helps businesses achieve contact center SLAs at the lowest possible labor cost, while improving both agent engagement and the customer experience. Agents can also manage their scheduling need... (read more) PH: 1-888-547-2481 https://www.aspect.com/call-center-solutions/workforce-optimization/call-center-workforce-management    |
| 6.) |  SPEED & PLUS The SPEED solution solves for service level issues while cost optimizing the environment with automation. Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment. Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires. Speed features: *Automated / Scheduled Temporary Agent Skills Configuration Management *Immediate Temporary or Reoccurring Schedule Skills Configuration Changes *Easy to Use/Operations Administration Focused *Descriptive Monitoring Activity Dashboard *Detailed “End to End’ Audit Trail and Perfor... (read more) PH: 1+480-435-9390 |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
