News : Zendesk Adheres to Highest Standards of Data Protection With European BCR Approval
London, UK, June, 2017 -- Zendesk, Inc. (NYSE: ZEN) a provider of software for better customer relationships, announced that it has completed the EU approval process with the Irish DPC (peer reviewed by both the UK Information Commissioner’s Office (ICO) and the Dutch Data Protection Authority (DPA)) for its global Binding Corporate Rules (BCRs) as data processor and controller. This regulatory approval validates Zendesk’s implementation of the highest possible standards for protecting personal data globally, covering both the personal data of its customers and its employees.
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"We firmly believe in delivering certainty to our customers for the protection of their data. The approval of our BCRs is significant for us and demonstrates our ongoing commitment to protecting the privacy of personal data at Zendesk," said John Geschke, general counsel and senior vice president of administration at Zendesk. "In addition to our BCRs, Zendesk is a certified signatory to EU-US Privacy Shield and at the request of its customers will enter into the Zendesk Data Processing Agreement, which includes EU model clauses."
"This provides further confirmation that Zendesk is a global business that values security and data privacy at its core," said John Crossan, vice president EMEA at Zendesk. "As a result of the Irish DPC’s approval of our BCRs, companies across Europe know when they deal with Zendesk, they are dealing with one of the most secure customer relationship software providers globally with the highest data protection standards available today."
Approval is based on rigorous criteria set out by the European Data Protection Agencies and the process required a thorough review of Zendesk’s global data privacy compliance policies and procedures as required by the EU DPAs.
Posted by Veronica Silva Cusi, news correspondent
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