News : Zendesk Adheres to Highest Standards of Data Protection With European BCR Approval
London, UK, June, 2017 -- Zendesk, Inc. (NYSE: ZEN) a provider of software for better customer relationships, announced that it has completed the EU approval process with the Irish DPC (peer reviewed by both the UK Information Commissioner’s Office (ICO) and the Dutch Data Protection Authority (DPA)) for its global Binding Corporate Rules (BCRs) as data processor and controller. This regulatory approval validates Zendesk’s implementation of the highest possible standards for protecting personal data globally, covering both the personal data of its customers and its employees.
....NOTE - content continues below this message
We invite you and your colleagues to take a couple of days out of your busy schedule to join us and the elite in the industry to listen to the NEXT GENERATION Contact Center & Customer Engagement Best Practices - WORLD'S BEST IN 2018! - ALL AWARD WINNERS!.
>>>>> FIND OUT MORE: HERE
"We firmly believe in delivering certainty to our customers for the protection of their data. The approval of our BCRs is significant for us and demonstrates our ongoing commitment to protecting the privacy of personal data at Zendesk," said John Geschke, general counsel and senior vice president of administration at Zendesk. "In addition to our BCRs, Zendesk is a certified signatory to EU-US Privacy Shield and at the request of its customers will enter into the Zendesk Data Processing Agreement, which includes EU model clauses."
"This provides further confirmation that Zendesk is a global business that values security and data privacy at its core," said John Crossan, vice president EMEA at Zendesk. "As a result of the Irish DPC’s approval of our BCRs, companies across Europe know when they deal with Zendesk, they are dealing with one of the most secure customer relationship software providers globally with the highest data protection standards available today."
Approval is based on rigorous criteria set out by the European Data Protection Agencies and the process required a thorough review of Zendesk’s global data privacy compliance policies and procedures as required by the EU DPAs.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Speech Opportunities - What To Look For?
More Editorial From Zendesk
Zendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication and social media, Zendesk provides the only professional-grade on-demand help desk. Combining the convenience of the web and agile support, Zendesk extends good help desk karma to any company, large or small, looking to offer beautifully simple online support that is flexible, rich and intuitive.
Published: Friday, June 9, 2017
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) suite—including call recording, quality management, workforce managemen...
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. The...
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud...