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News : Zendesk Announces Expansion of it's Enterprise Offering
San Francisco, Sept 17, 2014 -- Zendesk, Inc. announces an expansion of its enterprise offering to address the growing need for a modern customer service platform at large organizations. It launched an upgraded Enterprise Elite pricing plan that provides dedicated support, service-level guarantees and enterprise-specific product features, as well as created its first dedicated enterprise team and four adoption paths that use best practices and the Zendesk Benchmark to guide rapid customer service improvement.
Zendesk also announced that Nine West Group, a portfolio of global fashion brands, is the latest enterprise customer to select its customer service platform, following a competitive process. Nine West chose Zendesk for the design of its platform that makes it easy to use, quick to deploy and widely adaptable to any industry.
Zendesk’s new, dedicated enterprise team comprises more than 50 people across customer support, success and sales that have extensive enterprise experience and are chartered with giving honest feedback and support to large organizations. Marcus Bragg, Zendesk senior vice president of worldwide sales and customer success, is leading the team, whose members help customers set goals and their long-term objectives for customer service. They not only help get organizations started, but also help them continuously improve through regular check-ins, customized reporting and industry comparisons through the Zendesk Benchmark.
To make it easy for enterprises to use its customer service platform inside large contact centers, Zendesk previously launched a Computer Telephony Integration (CTI) toolkit that allows integration of contact center and telephony systems directly into the Zendesk agent experience. Zendesk partner, Avaya, announced their Zendesk integration with contact center solutions using their latest Avaya Aura Collaboration Environment release.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Workforce Management Strategy
More Editorial From Zendesk
Zendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication and social media, Zendesk provides the only professional-grade on-demand help desk. Combining the convenience of the web and agile support, Zendesk extends good help desk karma to any company, large or small, looking to offer beautifully simple online support that is flexible, rich and intuitive.
About Nine West:
Nine West (also 9 West) is a fashion wholesale and retail company.
Published: Thursday, September 18, 2014