News : Zendesk Announces New Open CRM Platform Powered by Amazon Web Services
San Francisco, CA, USA, Nov, 2018 -- Zendesk, Inc. (NYSE: ZEN) announced that Amazon Web Services, Inc. (AWS) powers the infrastructure behind its new CRM platform, Zendesk Sunshine. Built on AWS, Sunshine allows businesses to connect and understand all their customer data, wherever it lives, and gives their developers the ability to build and deploy customer apps and services faster.
By building on AWS, the security, scalability, and reliability of AWS is built into the core of Sunshine, making the CRM platform more modern, flexible, and open than traditional platforms.
By leveraging AWS, Sunshine gives businesses the tools to bring all of their customer data to where they build and run both their digital products and internal services — in the cloud.
Sponsor message - content continues below this message
2020 '15th annual' Global Contact Center World Awards NOW OPEN!
Enter your Center, Strategy, Technology Innovation, People and more into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 50 nations and compete for the most prestigious awards out there!
Content continues ….
"Most of our customers are already running their businesses on, or considering a move to, AWS," said Adrian McDermott, President of Products, Zendesk. "By working with AWS, Zendesk can give companies the ability to integrate and connect data from various sources to understand their customers better and personalize their journey. At the same time, with AWS powering the Sunshine CRM platform, developers have the freedom and control to build modern applications using the tools they already know and trust."
"Zendesk’s growing relationship with AWS is fueled by a shared commitment to improve the customer experience," said Mike Clayville, Vice President, Worldwide Sales and Business Development, Amazon Web Services, Inc. "We are happy to support Zendesk as they help businesses leverage the flexibility, agility, and scalability of AWS, making it easy for customers to build application services with their CRM, combine their Zendesk data, and bring machine intelligence to the contact center."
As part of this relationship, Zendesk plans to release a number of solutions and connectors to AWS to help developers and IT professionals access their data simply and easily. .
Zendesk also announced an enhanced go-to-market offering with Amazon Connect, AWS’s cloud-based contact center service. A readily integrated solution using Amazon Connect and Zendesk is now available on both the Zendesk Marketplace and the AWS Solution Space. The Zendesk collaboration with Amazon Connect provides direct access to the Amazon Connect platform inside a Zendesk Support account.
For joint Zendesk and AWS customer Box, Inc. this collaboration unlocks new understanding about their business. "With AWS and Zendesk, we can easily bring our unique data into Zendesk to better understand our customers," said Tim Smith, Vice President, Customer Success Services, Box, Inc.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - System Considerations
More Editorial From Zendesk
Zendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication and social media, Zendesk provides the only professional-grade on-demand help desk. Combining the convenience of the web and agile support, Zendesk extends good help desk karma to any company, large or small, looking to offer beautifully simple online support that is flexible, rich and intuitive.
About Amazon Web Services:
Amazon Web Services is a collection of remote computing services that together make up a cloud computing platform, offered over the Internet by Amazon.com. The most central and well-known of these services are Amazon EC2 and Amazon S3.
Published: Monday, November 19, 2018
2020 Buyers Guide Customer Experience (CX)
Cross CRM is powered by Customer-Square,french firm specializing in customer-relationship and contact centers, since 2008 we help companies with a large customer capital to maintain, and develop.
Originally for our own needs, the CRM analytics services and Quality Monitoring provided by Customer-Square, we began to put CROSS-CRM.COM on the market in 2013.
CROSS-CRM manages daily interconnection with your CRM tools to centralize data and analyse CX on all channels, and is able to provide deep analytics insights.
The platform also provides Quality Monitoring, Speech Analytics and Survey tools to get a 360 view of your customer interactions.
We ended this features list in 2008 by add...
|10.)||Premier Business Audio|
Premier CX enables clients to optimise the way they interact with customers. We create great customer experiences over the phone, online, via email, video, text or live-chat. Our award-winning, strategic approach streamlines communication, creating a seamless and positive experience that is creative, clear and on-brand. Our work has a direct, tangible impact on contact centre activity: driving sales and reducing overheads.
From IVR design to In-Queue & On-Hold audio, Premier CX helps to maximise the opportunity for upsell and cross sell via targeted messaging. Contact centre agent training ensures consistency for a great experience with every call.
Our in-house video production experti...
PH: +44 (0) 345 0711 359